Dineth Mendis
Riverton
Summary
Developed strong communication and interpersonal skills in fast-paced customer service environment. Consistently provided solutions and resolved issues efficiently. Looking to transition into new field where these skills can be applied and expanded.
Known for being friendly and adaptable, with positive attitude towards customer interactions. Possesses solid understanding of customer service principles and problem-solving techniques. Committed to providing exceptional service and creating positive impact on customer satisfaction.
Experienced with customer service, focusing on building strong customer relationships. Utilizes effective communication techniques and problem-solving skills to address customer needs promptly. Knowledge of team collaboration and adaptability ensures seamless service delivery and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
Ampol
01.2025 - Current
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
Checkout Operator
IGA Supermarket
10.2021 - 01.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Rossmoyne Senior High School
11-2024
Skills
- Customer consultation
- Customer focus
- Relationship building
- Teamwork and collaboration
- Product recommendations
- Understanding customer needs
- Calm and professional under pressure
- Product knowledge
- Training development aptitude
- Retail store support
Timeline
Customer Service Assistant
Ampol
01.2025 - Current
Checkout Operator
IGA Supermarket
10.2021 - 01.2022
High School Diploma -
Rossmoyne Senior High School
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