Dion J. Alderton
Wyndham Vale,VIC
Summary
Dedicated professional committed to continuous learning and skill development, enhancing both personal and team performance. Strong emphasis on effective communication and kindness, fostering positive relationships with clients and customers. Proven ability to adapt knowledge to diverse situations, driving progress and success for all stakeholders.
Overview
5
5
years of professional experience
Work History
Retail Sales Worker
Toy World
Werribee, VIC
12.2018 - 12.2018
- Greeted customers warmly and professionally to establish positive rapport.
- Assisted customers by answering inquiries and locating desired merchandise.
- Maintained cleanliness and organization of sales floor and stock areas.
- Stocked shelves and organized displays to highlight featured products.
- Resolved customer conflicts using strong problem-solving and interpersonal skills.
- Performed merchandising updates and housekeeping to ensure appealing sales environment.
- Engaged customers with open-ended questions to identify needs and suggest suitable items.
- Conducted floor moves and display maintenance to keep merchandise current.
Animal Attendant
Point Cook Dog Training & Day Care
Hoppers Crossing, VIC
04.2017 - 04.2017
- Provided food and water to animals according to individual dietary needs.
- Monitored animal behavior patterns to identify potential health issues.
- Maintained clean and orderly play yards, kennels, and cages for optimal hygiene.
- Cleaned and disinfected enclosures to ensure health standards were met.
- Participated in educational programs to inform visitors about animal care practices.
- Implemented enrichment activities to promote physical activity and mental stimulation.
- Handled animals gently during transfers between enclosures to minimize stress.
- Ensured compliance with safety protocols to protect animals and staff.
Library Assistant
Mildura Rural City Council Library
Mildura, VIC
08.2014 - 08.2014
- Organized library shelves and displays to align with established guidelines.
- Provided reference and advisory services to library patrons.
- Assisted in development and maintenance of digital resources for the library.
- Maintained records of items received, issued, and returned for inventory accuracy.
- Oversaw organization of library materials to enhance accessibility for patrons.
- Inspected returned books for condition and due dates; computed fines as necessary.
- Utilized database software to catalog, track, and update library materials.
- Managed circulation desk operations, including lending, reserving, and processing inter-library loans.
Retail Sales Worker
Pet's Domain
Mildura, VIC
04.2014 - 04.2014
- Initiated friendly conversations with customers to assess product needs and interests.
- Provided assistance by answering inquiries and locating merchandise.
- Maintained cleanliness and organization of sales floor and stock areas.
- Executed merchandising, display maintenance, and housekeeping tasks to enhance shopping experience.
- Monitored customer traffic flow to optimize service delivery.
- Restocked shelves and organized displays to highlight promotional items.
- Resolved conflicts using strong problem-solving and interpersonal skills.
- Greeted customers professionally to identify specific wants or needs.
Education
Certificate - Family And Community Services
Key Institute
Southbank, VIC11-2024
Certificate - First Aid
Australia Wide First Aid
Werribee, VIC01-2023
Certificate - Responsible Serving of Alcohol
Best Restaurant Training
Elwood, VIC11-2023
Associate of Arts - Animation
SAE Institute Melbourne
Melbourne, VIC12-2022
Certificate - Customer Services
Gen U Training
Werribee, VIC08-2017
Certificate - Employment Pathways
Tricore Matrix
Werribee, VIC02-2017
Certificate of Technical Studies - Animal Studies
Sunraysia Institute of TAFE
Mildura, VIC11-2015
Skills
- Dispute mediation
- Organizational skills
- Order processing
- Goal-oriented mindset
- Account assistance
- Effective communication
- Data entry
- Customer service and support
- Adaptability
- Team collaboration
- Problem-solving
- Active listening
- Empathy and patience
- Barcode scanning
- Marketing strategies
- Interpersonal skills
- Calm demeanor
- Verbal and written communication
- Decision-making
- Multitasking
- Creative thinking
Languages
English
Professional
Affiliations
I’m open to learning things during work and personal time, as they can be used in a variety of situations, helping myself or others progress
Knowledge and experience can get you far, but being open to new ideas, expressing kindness to others, and communication help create an impression for customers and clients
References
References available upon request.
Timeline
Retail Sales Worker
Toy World
12.2018 - 12.2018
Animal Attendant
Point Cook Dog Training & Day Care
04.2017 - 04.2017
Library Assistant
Mildura Rural City Council Library
08.2014 - 08.2014
Retail Sales Worker
Pet's Domain
04.2014 - 04.2014
Certificate - Family And Community Services
Key Institute
Certificate - First Aid
Australia Wide First Aid
Certificate - Responsible Serving of Alcohol
Best Restaurant Training
Associate of Arts - Animation
SAE Institute Melbourne
Certificate - Customer Services
Gen U Training
Certificate - Employment Pathways
Tricore Matrix
Certificate of Technical Studies - Animal Studies
Sunraysia Institute of TAFE
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