Summary
Overview
Work History
Education
Skills
Certifications
Personal Attributes
Reference
Timeline
Generic

Dipesh Pokhrel

Merrylands,New South Wales

Summary

Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices in Desktop support related to Server, Windows, Azure, Office 365 and also basic networking. With ccna and AZ-900 certifications on hand and history of working in customer service, I'm skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

1
1
year of professional experience

Work History

Helpdesk Support Officer

Tui Facility Management
Sydney, NSW
06.2022 - Current
  • Troubleshoot for windows 10/11 including BSOD, password recovery, software installation, update failures etc.
  • Install and configure operating systems and various software as per the agreed standard.
  • Provide technical support to telephone and email requests from users for all hardwares, software and associated peripherals.
  • Setting up outlook, adding emails, making folders and signatures and basic outlook troubleshooting.
  • Working with Azure Active directory, creating users and groups, MFA,
  • Group policy
  • Ticketing
  • Assist in the compilation of technical documentation, guidelines and procedures and ensure they are recorded correctly.

Customer Service Representative

Dan Murphys - Part Of The Woolworths Group
Wentworthville, NSW
10.2021 - 05.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Education

Bachelor in Information Technology - Information Technology

King's Own Institution
06.2022

Skills

  • Microsoft Windows and Office
  • Help Desk Support
  • Basic Networking(CCNA)
  • Ticketing system
  • Azure Active Directory
  • Windows sever(AD, Group policy)
  • Outlook
  • DNS and DHCP
  • Virtualization(VM ware)
  • Teams, Zoom, Remote desktop

Certifications

Cisco Certified Network Associate(CCNA)

Azure Fundamentals (AZ 900)


Personal Attributes

  • Enthusiastic towards IT
  • Fast learner
  • Proficient communication skill
  • Good time management skills
  • Analytic and problem solving skills






Reference

Dipesh

Timeline

Helpdesk Support Officer

Tui Facility Management
06.2022 - Current

Customer Service Representative

Dan Murphys - Part Of The Woolworths Group
10.2021 - 05.2022

Bachelor in Information Technology - Information Technology

King's Own Institution

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Dipesh Pokhrel