Summary
Overview
Work History
Education
Skills
Certification
Interests
References
Timeline
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Div Patel

Acting Residential Centre Supervisor
Gregory Hills

Summary

As an acting Residential Centre Supervisor, formerly Integration Support Worker, I am passionate about helping individuals to reintegrate into society after they have been released from the prison. My expertise in creating tailored plans have helped clients successfully secure employment, find housing, and access community resources. My role extends beyond assisting clients, as I also mentor and support new staff members to help them provide the best possible care. I am committed to make a positive impact on the lives of individuals who are on parole and am confident that I can continue to make a difference in this field.

Overview

14
14
years of professional experience
8
8
Certifications

Work History

Acting Residential Centre Supervisor

Department Of Cummunity And Justice
02.2024 - Current
  • Assist family, social and legal issues to ensure smooth transition back into community base safe and long term accommodation.
  • Assess and monitor progress of residents and participate in team case management and develop person centric plans.
  • Provide independent living skills and offender management programs and maintain contact with all relevant stake holders.
  • Mentor and supervise Residential Centre Assistants and ISC Residents in accordance with CSNSW policies and procedures to achieve best possible outcome.
  • Enter case management information accurately and promptly into OIMS.
  • Resolve conflicts between residents using current conflict resolution practices.
  • Supervise, monitor, and record information on Offender Information Management System (OIMS) in a timely and professional manner.
  • Assess risks and address potential issues before they escalate, thereby ensuring public and staff safety.

Integration Support Worker

Department Of Community & Justice
05.2016 - 02.2024
  • Delivered professional management support, and assistance to residents out on parole.
  • Supervised, monitored, and recorded information on the Offender Information Management System (OIMS) in a timely and professional manner.
  • Delivered individual counseling and advocacy services to residents and developed a person- centered case management plan aimed at aiding successful reintegration into the society.
  • Assessed risks and addressed potential issues before they escalate, thereby ensuring public safety.
  • Aimed to reduce re-offending rates and promote positive changes in the lives of offenders.

Disability Support Worker

Civic Disability Services
11.2015 - 10.2022
  • Provided care and support to individuals by assisting them with daily tasks.
  • Monitored and reported any changes in client's condition or behavior.
  • Collaborated with healthcare professionals and family members to ensure client's needs are met.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.

Field Sales Team Leader

CPM Australia Pty Ltd.
01.2010 - 04.2014
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.

Education

Certificate III in Disability - Disability Studies

Open Training And Education Network, TAFE
Strathfield, NSW
04.2001 -

Bachelor of Accounting - Accounting

University of Ballarat
MIT/Sydney
04.2001 -

Skills

    Complex Problem-Solving

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Certification

Resilience A Mental Toughness Program

Interests

Practicing Yoga and Mindful Meditation

Travel new places

Australian native's history and culture

Cooking for Friends and Family

References

  • Julie Bates, 0456 970 968, Julie.Bates@dcj.nsw.gov.au
  • Jason Cowan, 0438 914 181, Jason.Cowan2@dcj.nsw.gov.au

Timeline

Acting Residential Centre Supervisor

Department Of Cummunity And Justice
02.2024 - Current

Resilience A Mental Toughness Program

12-2023

Working with AOD Offenders Workshop

11-2023

Understanding and Preventing Suicide Workshop

11-2023

Providing First Aid

09-2023

Trauma Informed Practice

08-2023

Motivational Interactions

08-2023

Understanding and Responding Effectively to Challenging Behaviors

04-2023

Managing Offenders with Complex Personality Traits

04-2023

Integration Support Worker

Department Of Community & Justice
05.2016 - 02.2024

Disability Support Worker

Civic Disability Services
11.2015 - 10.2022

Field Sales Team Leader

CPM Australia Pty Ltd.
01.2010 - 04.2014

Certificate III in Disability - Disability Studies

Open Training And Education Network, TAFE
04.2001 -

Bachelor of Accounting - Accounting

University of Ballarat
04.2001 -
Div PatelActing Residential Centre Supervisor