Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
References
Timeline
Generic

Diva Lohani

Bankstown,NSW

Summary

I am a Bachelor of Information Technology graduate seeking a position in the Information Technology field. I am seeking an opportunity to gain practical experience in a dynamic and innovative environment, learn new technologies, and work collaboratively with a team of experts.

Key Strengths:

Communication skills: Effective communication skills developed through daily face-to-face interactions with customers and clients in the retail industry .

Organizing and Productivity: I am able to multitask and prioritize tasks accordingly through my excellent organizational skills, making strict schedules and check lists to ensure deadlines are met, increasing efficiency and productivity levels

Teamwork and Contribution: Ability to work within a team and contribute to tasks to achieve organizational objectives has allowed me to develop leadership skills

Ability to respond to incoming requests for IT support and resolve network, hardware and software issues and perform software installation and updates, as well as basic network configuration, including patching

Overview

6
6
years of professional experience

Work History

Duty Manager

Cater Care
09.2018 - Current
  • Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
  • Promoted a positive work culture that encouraged teamwork, resulting in an uptick in employee retention rates.
  • Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
  • I trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain an organized shift and smooth operations.

Intern

CICT Solutions
09.2023 - 02.2024

I interned at CICT Solutions, gaining hands-on experience in RMM tools, Acronis, AWS, and 3CX. Collaborated on Cisco Routers and Switches configuration, successfully executed client migration, and implemented Google Single Sign-On. Proficient in troubleshooting, optimizing client systems, and creating monthly reports. Demonstrated mentorship and team collaboration while guiding a new intern through the handover document.

Education

The ACS Professional Year Program- ICT - Information Technology

QIBA
Sydney, NSW
10.2023

Bachelor of Information Technology Networking - Information Technology

TAFE
Meadowbank
07.2022

Diploma of Information Technology Networking -

TAFE
Ultimo, NSW
12.2019

Certificate IV in Information Technology -

TAFE
Ultimo
07.2019

Skills

TECHNICAL SKILLS

  • Hardware: Installation, Configuration, Assembly, Maintenance, and Upgrading
  • Networking: Switch, Router, Firewall, Wi-Fi, TCP/IP
  • Ticketing Systems: Atera, HaloPSA
  • Microsoft: Azure, Share Point, Outlook, PowerPoint, and One Drive Microsoft Exchange
  • Remote/Shadowing : Teams, Zoom, Skype for Business, Team Viewer
  • Applications: Packet Tracer, PuTTY

Affiliations

  • VMware Certified Professional Data Centre Virtualization 2019

Additional Information

Volunteer at NSW International Student Airport Welcome Desk,

Manavsewa Ashram (Social Service- Community Organization)

References

Reference Upon Request

Timeline

Intern

CICT Solutions
09.2023 - 02.2024

Duty Manager

Cater Care
09.2018 - Current

The ACS Professional Year Program- ICT - Information Technology

QIBA

Bachelor of Information Technology Networking - Information Technology

TAFE

Diploma of Information Technology Networking -

TAFE

Certificate IV in Information Technology -

TAFE
Diva Lohani