Divya Jacob
Craigieburn
Summary
Dynamic Local Area Coordinator and Staff Coordinator with a proven track record at Brotherhood of St. Laurence and Australian Multicultural Community Services. Excelled in fostering inclusive environments and enhancing team performance through effective communication and problem-solving. Skilled in documentation and recordkeeping, significantly improving service quality and compliance. Demonstrates a collaborative approach, ensuring high levels of staff and client satisfaction.
Eager to learn and grow in professional setting. Brings aptitude for effective communication and program development, ensuring smooth operations and community involvement. Ready to use and develop problem-solving and project management abilities in [Desired Position] role.
Overview
9
9
years of professional experience
Work History
Local Area Coordinator
Brotherhood of St. Laurence
05.2018 - Current
- Mentored new staff members on best practices in Local Area Coordination while fostering a supportive work environment.
- Championed inclusion initiatives within communities by raising awareness about accessibility issues faced by people with disabilities.
- Maintained up-to-date knowledge of relevant legislation, policies, and best practices in the field of disability services.
- Provided training and guidance to team members, contributing to their professional growth and skill development.
- Implemented tailored support plans for individuals, addressing their specific needs and goals.
- Improved overall quality of life for individuals through personalized goal-setting processes that catered to their unique abilities.
- Collaborated with healthcare professionals in developing comprehensive health management plans for clients.
- Maintained accurate records of client interactions and service provision, ensuring compliance with audit requirements.
- Promoted a person-centered approach to service provision, empowering individuals to make informed decisions about their lives.
- Established positive working relationships with families, carers, and other support networks to ensure holistic care provision.
Staff Coordinator
Australian Multicultural Community Services
08.2016 - 04.2018
- Maintained accurate personnel records for all employees, ensuring confidentiality while adhering to legal requirements.
- Coordinated cross-departmental projects, ensuring timely completion and integration of initiatives.
- Organized various team-building events that fostered camaraderie and increased job satisfaction among staff members.
- Served as a liaison between upper management and staff teams, effectively communicating expectations while addressing concerns.
- Entered data, generated reports, and produced tracking documents.
- Completed bi-weekly payroll for employees.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
Education
Certificate IV - DIsability
Kirana Institute of Training
Perth, WA08-2015
Diploma in Community Services Work -
Australian Institute of Technical Training
Melbourne, VIC04-2012
Bachelor of Science - Botany
Mahatma Gandhi University
Kerala, India04-2005
Skills
- Collaborative approach
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking and organization
- Reliability
- Active listening
- Effective communication
- Documentation and recordkeeping
Languages
Malayalam
Native or Bilingual
Hindi
Limited Working
Timeline
Local Area Coordinator
Brotherhood of St. Laurence
05.2018 - Current
Staff Coordinator
Australian Multicultural Community Services
08.2016 - 04.2018
Certificate IV - DIsability
Kirana Institute of Training
Diploma in Community Services Work -
Australian Institute of Technical Training
Bachelor of Science - Botany
Mahatma Gandhi University
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