Kristy McLeod
Summary
Driven by a passion for community engagement and creative solutions, I'm excited for a collaborative approach at Latrobe Community Health Services to significantly enhance participant engagement and quality of life. My ability to develop connections and build rapport with the people of our community demonstrates my commitment to building relationships and ensuring excellence in providing an inclusive community environment for people living with a disability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Local Area Coordinator
Latrobe Community Health Services
07.2022 - Current
- Enhanced participants community engagement by linking with organisations and programs.
- Established positive working relationships with a diverse range of participants, families, carers and service providers.
- Implemented tailored support plans for individuals, addressing their specific needs and goals.
- Resolved conflicts professionally by mediating discussions between parties involved while maintaining confidentiality guidelines.
- Promoted a person-centred approach to service provision, empowering individuals to make informed decisions about their lives.
- Initiated referrals to external agencies when necessary, ensuring seamless service transitions.
- Maintained accurate records of client interactions and service provision, ensuring compliance with audit requirements.
- Maintained up-to-date knowledge of relevant legislation, policies, and best practices in the field of disability services.
- Improved overall quality of life for individuals through personalized goal-setting processes that catered to their unique abilities.
- Managed caseloads effectively, ensuring timely follow-ups and accurate documentation of progress.
Disability Support Worker
Housetides Disability Services
01.2021 - 06.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
Assistant in Nursing (AIN)
Tallangatta Health Service
01.2013 - 02.2016
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Provide a person-centred approach within a holistic environment.
- Attending to multiple people's needs at once, including prioritising residents care needs.
- Assisted residents with maintaining personal hygiene, attending to their activities of daily living including grooming, dressing, transfers, toileting, assisting with mobility and feeding.
- Promoting personal development and confidence.
- Supporting community access.
Education
High School Diploma -
Albury High School
Albury, NSW2001
Skills
- Community Engagement
- Creative solutions
- Collaborative Approach
- Develop positive relationships with multiple stakeholders
- Meeting facilitation
- Customer Service
- Multitasking and Organization
- Phone and Email Etiquette
- Relationship Building
- Documentation and Recordkeeping
- Scheduling and calendar management
Certification
Certificate IV (without completing placement)
Certificate III Home and Community Care
Certificate III Aged Care
Certificate IV Small Business
Timeline
Local Area Coordinator
Latrobe Community Health Services
07.2022 - Current
Disability Support Worker
Housetides Disability Services
01.2021 - 06.2022
Assistant in Nursing (AIN)
Tallangatta Health Service
01.2013 - 02.2016
High School Diploma -
Albury High School
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