DOMINGO KUMARASIRI
91B Mitchel St, Spalding
Summary
Results-oriented Restaurant General Manager with 20+ years of experience in fine dining restaurant settings. Passionate about offering the best service to put customers first, with a strong theme ethic to ensure work is done efficiently. Skilled at taking advantage of all sales opportunities without ever compromising levels of service. Multi skilled with an ambitious desire to drive growth. Proven expertise in leading teams and running operations. Flexible and resourceful with good experience in food and beverage service. Highly skilled in hospitality etiquette, food preparation and top-quality customer service and accomplished team player.
Overview
13
13
years of professional experience
Work History
Retail Consultant
Mitchell and Browns Retravision
04.2025 - Current
- Developed customer engagement strategies to enhance satisfaction and loyalty.
- Implemented visual merchandising standards to improve store presentation and appeal.
- Quickly responded to inquiries from customers via phone or email, providing them with accurate product information and expert advice.
- Focused on achieving daily, weekly, and monthly sales goals in order to contribute to the overall success of the organization.
- Increased sales revenue by effectively upselling and cross-selling retail products to customers.
- Actively engaged with customers upon entry into the store, creating a welcoming atmosphere conducive to successful sales interactions.
- Achieved monthly sales targets consistently by building rapport with customers and attentively addressing their needs.
Hotel Manager
Broadwater Hotels and Resorts
09.2023 - 04.2025
- Overseeing daily F&B operations, to ensure seamless functionality and exceptional service.
- Planning and coordinating F&B events in the venue
- Leading and mentoring staff by fostering a culture of excellence and ensuring adherence to company policies and standards.
- Create a memorable customer experience by delivering on guest expectations while exceeding them.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
Restaurant General Manager
Americana Group
02.2023 - 09.2023
Restaurant Manager
The Royal Yacht Hotel
03.2022 - 01.2023
Restaurant General Manager
Al Futtaim Group
09.2018 - 02.2022
Restaurant General Manager
M.H Alshaya Group
01.2015 - 08.2018
Operations Supervisor
Ali Bin Ali Group
02.2014 - 01.2015
Assistant Restaurant and Bar Manager
Breeze Garden
08.2013 - 02.2014
Assistant Restaurant and Bar Manager
Uga Bay Hotels and Resort
11.2012 - 08.2013
Education
Highschool Diploma -
Isipathana College
Sri Lanka01.2004
Diploma - undefined
Lanka International Hotel School
Sri Lanka01.2003
Skills
- Diverse Food & Beverage Knowledge
- Decision making
- Multitasking and Prioritization
- Food Safety Management
- Effective Sales Techniques
- Business Development
- Recruitment and Training
- Pre-opening
- Computer Proficiency
- High Volume Dining
- Budgeting and Cost Control
KEY ACHIEVEMENTS
- Pre-opening GM for Jones the Grocer Restaurant in Dubai Mall with 54 staff
- Awarded as Dubai best All-day dining restaurant (Jones the Grocer) by Time-Out Magazine within first 6 months of opening
- Certified as A+ grade food safety management by Dubai Municipality
- Pre-opening GM for Super Chix restaurant in Mirdif City Centre Mall with 22 staff in Dubai
- Pre-opening GM for Café Coco restaurant in Doha Festival City Mall with 42 staff in Qatar
- Pre-opening GM for Café Coco restaurant in Avenues Mall with 36 staff in Bahrain
- Drive sales to achieved yearly and quarterly budgets
- Scored above 95% of food safety management by NSF
Timeline
Retail Consultant
Mitchell and Browns Retravision
04.2025 - Current
Hotel Manager
Broadwater Hotels and Resorts
09.2023 - 04.2025
Restaurant General Manager
Americana Group
02.2023 - 09.2023
Restaurant Manager
The Royal Yacht Hotel
03.2022 - 01.2023
Restaurant General Manager
Al Futtaim Group
09.2018 - 02.2022
Restaurant General Manager
M.H Alshaya Group
01.2015 - 08.2018
Operations Supervisor
Ali Bin Ali Group
02.2014 - 01.2015
Assistant Restaurant and Bar Manager
Breeze Garden
08.2013 - 02.2014
Assistant Restaurant and Bar Manager
Uga Bay Hotels and Resort
11.2012 - 08.2013
Diploma - undefined
Lanka International Hotel School
Highschool Diploma -
Isipathana College