IRULAN RUSCITTO
Jarrahdale
Summary
Upbeat and customer-focused retail professional with several years of experience in sales and service. Known for delivering exceptional guest experiences through personalised assistance, strong product knowledge, and a calm, solutions-oriented approach. Skilled in fashion trends, communication, and team collaboration, with a proven ability to adapt, stay organised, and exceed performance goals in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Retail Consultant
Telstra
02.2024 - 07.2024
- Delivered personalised customer service
- supported sales through upselling and suggestive selling.
- Assisted customers with merchandise selection based on their needs and preferences.
- Resolved customer concerns.
- Participated in team meetings to align on sales strategies and store initiatives.
Sales Associate
Lovisa
11.2023 - 02.2024
- Delivered exceptional customer experiences.
- Resolved customer complaints.
- Promoted in-store campaigns and shared product knowledge to drive add-on sales.
- Contributed to overall store performance and sales goals, tracking hourly progress and KPIs.
- Conducted customer bag checks professionally.
- Utilized store tools and resources to consistently meet and exceed KPI benchmarks.
Crew Trainer
Hungry Jacks
11.2016 - 09.2023
- Led one-on-one and group training sessions for new hires, providing ongoing coaching and feedback.
- Maintained up-to-date training materials in line with policy and procedural changes.
- Ensured team readiness by staying current on all position requirements and operational procedures.
- Guided new team members on performance expectations and company standards.
- Supported daily operations including food and beverage preparation, customer service, stock management, and assisting management as needed.
Barista
Muffin Break
09.2022 - 11.2022
- Prepared customized espresso beverages and food orders
- Maintained and operated coffee equipment.
- Stocked ingredients and supplies to support efficient service flow.
- Assisted in baking and preparing pastries and other food items.
- Ensured cleanliness and functionality of all workstations and machinery.
Education
Certificate III - Animal Health & Veterinary Care
Online Tafe
Jarrahdale, WA01.2024
Certificate III - Individual Support Disability
South Metropolitan Tafe
Thornlie, WA08.2020
High School Diploma - undefined
Byford Secondary College
Byford, WA10.2019
Certificate III - Hospitality
Hungry Jacks
Byford, WA08.2018
Skills
- Customer Service
- Training
- Coaching
- Food Preparation
- Barista Skills
- Interpersonal Skills
- Organization
- Product Knowledge
- POS Systems
- Complaint Resolution
- Sales
- Retail
- Time Management
- Upselling
Timeline
Retail Consultant
Telstra
02.2024 - 07.2024
Sales Associate
Lovisa
11.2023 - 02.2024
Barista
Muffin Break
09.2022 - 11.2022
Crew Trainer
Hungry Jacks
11.2016 - 09.2023
Certificate III - Animal Health & Veterinary Care
Online Tafe
Certificate III - Individual Support Disability
South Metropolitan Tafe
High School Diploma - undefined
Byford Secondary College
Certificate III - Hospitality
Hungry Jacks
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