Dominic Hutchinson
Tewantin
Summary
Dedicated Customer Service Officer with a successful track record in a fast-paced contact center setting. Proficient in providing compassionate, solution-oriented assistance and handling intricate enquiries through various communication channels. Skilled mentor committed to upholding service standards and guiding colleagues. Positive-minded professional with a diverse background in customer service, technology, administration, and disability services, eager to pursue further career development opportunities.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Serco ASPAC
07.2024 - Current
- Navigating complex enquiries on telephony and email correspondence.
- On average, handle across 50 emails per day.
- Using CRM and Salesforce systems in combination with internal multi-step procedures.
- Experience with handling NDIS processes, including financial and logistical information.
- Administration work in processing and reviewing documents, whilst actioning and responding to emails.
- Data entry in customer accounts, updating details and comprehensive note taking for enquiries.
- Assisted in onboarding new team members through demonstrating procedures and providing constructive feedback.
Team Member
McDonalds
10.2021 - 12.2023
- Provided attentive service in a fast-paced environment.
- Consistently maintained efficiency during high-volume periods while ensuring quality standards.
- Quickly shifted between different station responsibilities based on changing business needs.
- Worked effectively and in coordination with around 15 other team members.
Education
Bachelor of Information Technologies -
Royal Melbourne Institute of Technology
Melbourne, VIC01.2023
VCE Completion -
Kambrya College
Berwick, VIC01.2021
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Documentation and reporting
- Call centre operations
- CRM software
Timeline
Customer Service Officer
Serco ASPAC
07.2024 - Current
Team Member
McDonalds
10.2021 - 12.2023
Bachelor of Information Technologies -
Royal Melbourne Institute of Technology
VCE Completion -
Kambrya College
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