Oudom Touch
Hoxton Park,Nsw
Summary
Dynamic professional with a proven track record at Chatswood Monkey Bar Hotel, excelling in customer service and relationship building. Skilled in staff training and development, and adept at optimizing operations for profitability. Demonstrates motivational leadership and a keen focus on health and safety compliance, ensuring top-notch service and guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty Manager
Chatswood Monkey Bar Hotel
10.2021 - Current
- Developed strong relationships with corporate clients to secure repeat bookings for business events.
- Provided personalized attention to VIP guests, ensuring their needs were met beyond expectations during their play.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Responded with care to customer concerns to leave each customer satisfied and build reputation of service.
- Monitored gaming floor activity proactively, identifying potential issues or areas of concern before they escalated into larger problems.
- Evaluated gaming machine performance, optimizing placement and selection for increased profitability.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Ensured compliance with local regulations by maintaining up-to-date licensing and certifications.
Pizza Maker
Manoosh Pizzeria
08.2018 - 08.2020
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Education
Bachelor Of Accounting - Accounting
Western Sydney University
Sydney, NSW07.2022
Diploma Of Commerce - Commerce
SIBT
Sydney, NSW07.2019
Bachelor Of Accounting - Accounting
CamEd Business School
Phnom Penh, Cambodia 01.2018
Skills
- Customer service focus
- Time Management
- New Employee Training
- Relationship Building
- Cash Management
- Staff Training and Development
- Verbal and written communication
- Health and safety compliance
- Motivational Leadership
Certification
RSA
RCG
ARCG
Diploma of Commerce
Bachelor of Accounting
Languages
Cambodian
English
Timeline
Duty Manager
Chatswood Monkey Bar Hotel
10.2021 - Current
Pizza Maker
Manoosh Pizzeria
08.2018 - 08.2020
Bachelor Of Accounting - Accounting
Western Sydney University
Diploma Of Commerce - Commerce
SIBT
Bachelor Of Accounting - Accounting
CamEd Business School
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