Donna Kearns
Windsor,NSW
Summary
With over a decade at Access Sydney Community Transport, I excelled in safely transporting the aged and disabled, showcasing exceptional customer service and driving skills. My proactive approach improved client loyalty and team efficiency, while my expertise in navigation and vehicle maintenance ensured reliable, timely deliveries. Adept at both communication and coordination, I significantly enhanced operational smoothness.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Transport Driver 2007-2021
Access Sydney Community Transport
02.2007 - 11.2021
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Navigated challenging road conditions to deliver goods securely in various weather situations.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Trained new transport drivers, focusing on safe driving habits and company policies adherence.
- Collaborated with dispatchers to ensure accurate and timely deliveries for clients.
- Increased client loyalty through exceptional customer service during pick-ups, deliveries, and inquiries.
- Trained new drivers in company policies and vehicle maintenance to support daily task completion.
- Improved team morale and efficiency by sharing route knowledge and driving tips with new drivers.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Documented mileage, deliveries, pickups, customer issues and damages.
Education
Waitara High School
Waitara NZ1976
Skills
Transport of the Aged, Frail & People with disabilities
Load & Unload Wheelchairs
Excellent Customer Service
Excellent Driving Skill
Safe & Confidant Driver
Great communicator
The list could go on & on
Certification
Aged Care Module 1 - Personal Saftey
Manual Handling Training
Work Health Safety Awareness
Respectful Communication
Cross Cultural Awareness
Duty of Care
Enabling and Enhancing Independence
Stress Management
Grief and Loss
Transporting Cancer Patients
National Driver Education
How to Assist Vision Impaired People
OHS and Manual Handling Training
Things I like to do
Catch up with friends for a dinner out.
Meet new people
Relax at home with my Frenchie
Help friends and family, infact anyone, if I'm able too.
Timeline
Transport Driver 2007-2021
Access Sydney Community Transport
02.2007 - 11.2021
Waitara High School
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