DONNA MITCHELL
Pakenham
Summary
My personal qualities include working as an effective team member, working independently and the ability to take on new responsibilities as required. I work well under pressure, possess good organisational skills, and have the capacity to work on many projects simultaneously. I also have well developed written and interpersonal skills. Have great skills in developing rapport with people or clients I work with.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Support Worker
Self Employed
02.2024 - Current
- Support worker for children and adults working with them within the community
- Taking them to pool for swimming / rehab, taking them to the park, helping with homework and speech, baking and general showering and homecare
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
Aqua Aerobics Instructor
Cardinia Life and Lifestyle Villages
12.2024 - Current
- Teaching aqua class to different fitness levels
- Creating lesson plans for class and working out music for class
Gym Instructor
Self- Employed - Land Class at Lifestyle Villages
07.2025 - Current
- Land class at Lifestyle Villages for 50 year old plus
Swimming Teacher and Swim Captain
Cardinia Life
04.2024 - Current
- Swim Teacher from infant to adults
- Working with CLAD group to teach multi-culture adults to swim from beginners over 10-week block
- Swim Captain working on pool deck servicing parent's needs, assessing swim classes and troubleshooting any issues
- Improved swimmer performance by developing personalized training plans for individual students.
- Created an inclusive atmosphere for students from diverse backgrounds through culturally sensitive teaching practices and understanding of individual needs.
Swim School Manager / Swim Teaching
JUMP
10.2015 - 02.2024
- Management of 2 swim schools
- Administration work
- Training of current and new staff
- Educational Talks to local community
- Swim Teaching
- Pool Operation
- Cleaning of centre
- Trouble shooting
- Organized regular staff meetings to discuss updates, share best practices, address concerns, and celebrate successes as a team.
- Evaluated instructor performance regularly through observation sessions, feedback discussions, and professional development opportunities to maintain high teaching standards.
- Created a positive learning environment that fostered strong relationships between instructors, students, and parents alike.
Swim School Manager
Belgravia Leisure
01.2010 - 09.2015
- Day to day running of swim school
- Staffing - employment / rostering / support
- Staff training on quarterly base
- Swim Instructor
- Lifeguard
- Duty Manager
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Organized regular staff meetings to discuss updates, share best practices, address concerns, and celebrate successes as a team.
- Created a positive learning environment that fostered strong relationships between instructors, students, and parents alike.
- Established effective communication channels between staff members to encourage collaboration and knowledge sharing throughout the team.
Swim School Manager
Kingswim
01.2003 - 01.2010
- Customer Service
- Frontline Reception
- Day to day running of Centre
- Reporting for business to head office
- Problem solving
- Swim Instructor
- Pool Operations
- Daily cleaning schedules
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Created a positive learning environment that fostered strong relationships between instructors, students, and parents alike.
Education
Certificate IV in Leisure And Health -
Swimburne University of Technology
Melbourne, VIC07-2026
Certificate III - Individual Support (Ageing and Disability)
Employeease
Online03.2025
Certificate III in Fitness -
Womens Fitness Education
Online07-2025
Aqua Aerobics Instructor - Aquatics
Active Training
Online12-2024
Austswim Assessor -
AUSTSWIM
Melbourne, VIC01.2006
Aquatics Service Officer -
AUSTSWIM
Melbourne, VIC01.2005
Certificate IV - Business (Frontline Management)
Kingswim
Melbourne, VIC01.2003
Teacher of Infant and Preschool Aquatics -
AUSTSWIM
Melbourne, VIC01.2003
Teacher of Swimming and Water Safety -
AUSTSWIM
Melbourne, VIC01.2002
Teacher of Aquatics - Access and Inclusion
AUSTSWIM
Melbourne, VIC01.2019
Skills
- Customer Service
- Staff Training
- Management
- Administration
- Multi-Tasking Skills
- Office Knowledge
- Conflict Resolution
- Time Management
- Computer Literacy
- Swimming
- Verbal Communication
- Working with Children
- Thoroughness
- Builds rapport with support clients
- Team Building
- Organisational Skills
- Team Player
- Communication Skills
- Works well under pressure
- Problem Solving
- Team Leadership
- Delegation
- Self-Motivation
- Customer Service Excellence
- Teaching
- First Aid
- Rapport Building
- Marketing strategies
Certification
- Level 2 First Aid - valid to 01/02/27
- CPR First aid - valid to 01/02/2026
- Drivers Licence, VIC Roads - valid to 06/08/26VIC
- Employee WWC Check, VIC Government - valid to 07/06/27
- National Employment Police Check - valid to 03/12/25
Timeline
Gym Instructor
Self- Employed - Land Class at Lifestyle Villages
07.2025 - Current
Aqua Aerobics Instructor
Cardinia Life and Lifestyle Villages
12.2024 - Current
Swimming Teacher and Swim Captain
Cardinia Life
04.2024 - Current
Support Worker
Self Employed
02.2024 - Current
Swim School Manager / Swim Teaching
JUMP
10.2015 - 02.2024
Swim School Manager
Belgravia Leisure
01.2010 - 09.2015
Swim School Manager
Kingswim
01.2003 - 01.2010
Certificate IV in Leisure And Health -
Swimburne University of Technology
Certificate III - Individual Support (Ageing and Disability)
Employeease
Certificate III in Fitness -
Womens Fitness Education
Aqua Aerobics Instructor - Aquatics
Active Training
Austswim Assessor -
AUSTSWIM
Aquatics Service Officer -
AUSTSWIM
Certificate IV - Business (Frontline Management)
Kingswim
Teacher of Infant and Preschool Aquatics -
AUSTSWIM
Teacher of Swimming and Water Safety -
AUSTSWIM
Teacher of Aquatics - Access and Inclusion
AUSTSWIM
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