Donna Troy
Picton,NSW
Summary
Proven Manager with a track record of enhancing customer satisfaction and team productivity at Viva Energy. Skilled in customer service and time management, adept at resolving disputes and mentoring team members for peak performance. Achieved significant improvements in service delivery through effective leadership and communication.
Overview
6
6
years of professional experience
Work History
Manager Coles Express
Viva Energy
05.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Lids Hat World
05.2022 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Connor Clothing
05.2019 - 04.2022
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Hoxton Park
Hoxton Park11-1987
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
Accomplishments
- Achieved certificate of recognition out of the 12 managers in my region through effectively having the best store performance
- highest contributor on % to sale for our foundation red kite in the whole of NSW 260O sites
Timeline
Manager Coles Express
Viva Energy
05.2023 - Current
Manager
Lids Hat World
05.2022 - 05.2023
Manager
Connor Clothing
05.2019 - 04.2022
High School Diploma -
Hoxton Park
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