Doreen Chen
Maroochydore,QLD
Summary
I'm Doreen. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Receptionist and Remedial Therapist
Massage Philosophy
12.2014 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Customer Service Manager
Hong-Fu Interest Technology Company
01.2011 - 01.2013
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Created customer support strategy to increase customer retention.
Securities Operations Service Specialist
First Securities
07.2004 - 09.2010
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Provided clients with price quotes on securities and financial information on corporations issuing select securities.
- Discussed financial options with clients and provided informed suggestions.
- Conducted research to answer questions and handle issues using multiple systems and resources.
Education
Diploma of Business -
Queensford College
Brisbane, QLD12.2016
Diploma of Remedial Massage - Remedial Treatment
MCPT
Melbourne01.2015
Bachelor of Science - Department of International Business
LUNGHWA University of Science And Technology
Taiwan09.2005
Skills
- Telephone Skills
- PC Proficiency
- Customer Service
- Office Administration
- Microsoft Office Specialist Certified
- Staff Management
- Customer and Client Relations
- Reception Desk Management
- Schedule Management
Timeline
Receptionist and Remedial Therapist
Massage Philosophy
12.2014 - Current
Customer Service Manager
Hong-Fu Interest Technology Company
01.2011 - 01.2013
Securities Operations Service Specialist
First Securities
07.2004 - 09.2010
Diploma of Business -
Queensford College
Diploma of Remedial Massage - Remedial Treatment
MCPT
Bachelor of Science - Department of International Business
LUNGHWA University of Science And Technology
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