Doreen Chen
Maroochydore,QLD
Summary
I'm Doreen. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Receptionist and Remedial Therapist
Massage Philosophy
Sunshine Coast, QLD
12.2014 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Customer Service Manager
Hong-Fu Interest Technology Company
Taiwan
01.2011 - 01.2013
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Created customer support strategy to increase customer retention.
Securities Operations Service Specialist
First Securities
Taiwan
07.2004 - 09.2010
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Provided clients with price quotes on securities and financial information on corporations issuing select securities.
- Discussed financial options with clients and provided informed suggestions.
- Conducted research to answer questions and handle issues using multiple systems and resources.
Education
Diploma of Business -
Queensford College
Brisbane, QLD12.2016
Diploma of Remedial Massage - Remedial Treatment
MCPT
Melbourne01.2015
Bachelor of Science - Department of International Business
LUNGHWA University of Science And Technology
Taiwan09.2005
Skills
- Telephone Skills
- PC Proficiency
- Customer Service
- Office Administration
- Microsoft Office Specialist Certified
- Staff Management
- Customer and Client Relations
- Reception Desk Management
- Schedule Management
Timeline
Receptionist and Remedial Therapist
Massage Philosophy
12.2014 - Current
Customer Service Manager
Hong-Fu Interest Technology Company
01.2011 - 01.2013
Securities Operations Service Specialist
First Securities
07.2004 - 09.2010
Diploma of Business -
Queensford College
Diploma of Remedial Massage - Remedial Treatment
MCPT
Bachelor of Science - Department of International Business
LUNGHWA University of Science And Technology