Doreen Yoon
Macquarie Park
Summary
Dynamic retail assistant with experience at Sephora, excelling in customer service and product knowledge. Proven ability to enhance customer satisfaction through proactive engagement and effective complaint handling. Adaptable and resilient, I thrive in fast-paced environments, contributing to team success and maintaining a welcoming atmosphere for all customers.
Overview
1
1
year of professional experience
Work History
Retails Assistant
Sephora
01.2024 - 01.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
Tutor
North Shore Coaching College
11.2023 - 11.2024
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
Curriculum Assistant
North Shore Coaching College
11.2023 - 11.2024
- Ensured smooth transitions between grade levels by supporting the implementation of effective articulation processes and procedures among teaching staff.
- Reduced teacher workload by providing timely and effective administrative support in organizing course materials.
- Increased student engagement by incorporating multimedia elements into classroom instruction materials.
- Provided subject matter expertise on all courses, materials, and lesson plans.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
Education
Bachelors of Brain & Cognitive Science - Neuroscience
Macquarie University
Sydney, NSW06-2027
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Flexible schedule availability
- Adaptability and resilience
- Complaint handling
- Product knowledge expertise
Languages
Korean
Native or Bilingual
Timeline
Retails Assistant
Sephora
01.2024 - 01.2025
Tutor
North Shore Coaching College
11.2023 - 11.2024
Curriculum Assistant
North Shore Coaching College
11.2023 - 11.2024
Bachelors of Brain & Cognitive Science - Neuroscience
Macquarie University
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