Doris Chen
Auckland
Summary
Attentive Waitress with superior knowledge of dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Highly motivated individual with passion for helping others. Experienced leading projects and working with diverse range of people. Possesses excellent interpersonal and communication skills and is always eager to learn and grow. Inspiring Coach always bringing extensive experience guiding and mentoring kids to reach optimum potential. Passionate about mentoring and working with children to build sustainable training habits.
Overview
6
6
years of professional experience
Work History
Waitress
The Conservatory Bar and Restaurant
01.2023 - 02.2023
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Learned how to work well in a team, as well as how to be flexible and think quickly.
- Discovered a passion for hospitality and customer service.
- As competence developed, the number of hours worked a week was increased and chances were given to prove myself.
Tennis Coach
Parnell Lawn Tennis Club
04.2018 - 01.2022
- Worked during holidays and occasionally weekends
- Usually worked with children aged 5-12 on various skills and of different levels of experience
- Kids are split into different groups based on age and skill and I constantly cycle between the groups throughout the day and work with children of different ages
- Each age group requires a different skill set to teach them and this job has taught me to be flexible and patient with getting children to cooperate with you.
- Promoted positive environment for all athletes, which helped to diminish stress and increase enthusiasm.
- Explained and demonstrated basic tennis techniques to kids and kept them entertained through tennis drills and games.
- Challenged kids by consistently using positive reinforcement and gentle criticism.
Community Service Volunteer
Youth Of Orakei
01.2021 - 12.2021
- Maintained clean facilities to better serve program needs.
- Exhibited excellent communications and customer service relations skills.
- Planned and delivered numerous activities and special events.
- Developed communication strategies to promote charity events.
- Established and maintained relationships with local organizations to coordinate volunteer efforts.
- Led a volunteer team to clean up public beach and create safe environment for children.
- Hosted weekly meetings with volunteers to discuss upcoming events and initiatives as a team leader.
Volunteer
SPCA
09.2020 - 08.2021
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
After-school Tutor
08.2017 - 12.2018
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills
- Tutored struggling, average, and advanced students in English and Maths course materials, as well as any other schoolwork they had difficulty in.
Education
Bachelor of Science - Psychology
The University of Melbourne
Melbourne, VIC12.2024
International Baccalaureate Diploma -
St Cuthbert's College
01.2021
Skills
- Microsoft Excel
- Microsoft Word
- Full Driver's Licence
- ATCL Communications Diploma
- Grade 8 Piano
- Grade 5 Cello
Languages
English
Mandarin
French
Hobbies and Interests
- Learning languages
- Playing Instruments
- Reading books
- Listening to music
References
References available upon request
Timeline
Waitress
The Conservatory Bar and Restaurant
01.2023 - 02.2023
Community Service Volunteer
Youth Of Orakei
01.2021 - 12.2021
Volunteer
SPCA
09.2020 - 08.2021
Tennis Coach
Parnell Lawn Tennis Club
04.2018 - 01.2022
After-school Tutor
08.2017 - 12.2018
Bachelor of Science - Psychology
The University of Melbourne
International Baccalaureate Diploma -
St Cuthbert's College
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