DORIS SALONOY
Campbelltown,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Attendant
Sydney Trains/RailCorp
- I participated in looking after the safety of the customers and colleagues in doing right of way
- I have contributed in making the station secure by doing the security check
- I have collaborated with other staff when it comes to lost and found inquiries and other matters.
Customer Experience Marshall
Sydney Trains/RailCorp
11.2009
- Out of 100 internal applicants, I was chosen to do Customer Experience Marshall role
- I have contributed to the decrease of customer complaints because I was trained and the experience, I have gained helped me to answer most commonly asked questions which are transport related
- I harmoniously collaborated with Senior Customer Experience Marshal, Duty Managers and station staff I am assigned to work for the day.
Special Duties: Revesby - Recording Train Occupancy as a result of Corona Virus Pandemic
Sydney Trains/RailCorp
- I was specially chosen to do this task out of thousands of CSA’s
- I constantly conveyed to the customers about the importance of social distancing and advised them to take the next train to maintain it
- I corresponded with Railway Operations Centre (ROC) to advise them about the status of the train arriving at the station.
Cleaning Attendant/Acting Cleaner in Charge
Sydney Trains/RailCorp
- I often received a smile and a thank you from customers who were happy with the cleanliness of the station
- I was the recipient of a Certificate of Appreciation for providing Excellent Customer Service on 30 March 2013
- This was given after an incident in the station where there was a fatality
- I have built good rapport with my colleagues.
Customer Registration Officer
NSW Commission for Children and Young People
- I decreased the number of working with children check forms received everyday by inputting it in the database
- The Department received a compliment from a happy customer I served
- She commended that we were prompt and sensitive to the needs of the customers.
Customer Service Officer
NSW Commission for Children and Young People
10.2006 - 03.2009
- I helped customers understand the legislation on Working with Children Check by explaining to them what it means and the requirements needed in order to obtain it
- I helped prepare the quarterly reports and supervised the reception area from time to time.
Customer Registrations Officer
Energy Australia (Roden-Cutler House-Sydney)
08.2005 - 09.2006
- I received kudos for my attentiveness in sorting the completed contracts
- I was given a gift voucher by the Department and given praises by the Manager.
Education
Customer Service training -
Sydney Trains
Customer Service Excellence -
Centre for Continuing Education, University of Sydney
Provide Workplace Coaching
Diploma in Human Resources Management -
TAFE, Ultimo Sydney
12.2003
Bachelor of Arts major in Psychology -
Saint Theresa's College - Cebu, Philippines
01.1998
Skills
- Data Entry
- Call Management
- Appointment Scheduling
- Data Collection
- Complaint Resolution
- Report Generation
- Paperwork Processing
- Scheduling
- Active Listening
- Professional Telephone Demeanor
- Service Standard Compliance
- Key Stakeholder Relationship Building
- Problem Resolution
- Microsoft Outlook
- Stocking and Replenishing
- Customer Service
- Prioritization
- Process Optimization
- Minute Taking
- Problem-Solving Abilities
- Microsoft Office Suite
- Administrative Support
- Quality Control
- Computer Proficiency
- Office Equipment Proficiency
- Report Creation
- Filing
- Record Preparation
- Critical Thinking
- Reading Comprehension
- Clerical Support
- Recordkeeping Strengths
- Customer Relations
References
Meen Thapa, Meen.Thapa@transport.nsw.gov.au, Duty Manager 2 – St. James Station, Sydney Trains, 0476802942;
Jyothi Mangot, Jyothi.Mangot@transport.nsw.gov.au, Duty Manager 2 - St. James Station Sydney Trains, 0406127472
Timeline
Customer Experience Marshall
Sydney Trains/RailCorp
11.2009
Customer Service Officer
NSW Commission for Children and Young People
10.2006 - 03.2009
Customer Registrations Officer
Energy Australia (Roden-Cutler House-Sydney)
08.2005 - 09.2006
Customer Service Attendant
Sydney Trains/RailCorp
Special Duties: Revesby - Recording Train Occupancy as a result of Corona Virus Pandemic
Sydney Trains/RailCorp
Cleaning Attendant/Acting Cleaner in Charge
Sydney Trains/RailCorp
Customer Registration Officer
NSW Commission for Children and Young People
Customer Service training -
Sydney Trains
Customer Service Excellence -
Centre for Continuing Education, University of Sydney
Provide Workplace Coaching
Diploma in Human Resources Management -
TAFE, Ultimo Sydney
Bachelor of Arts major in Psychology -
Saint Theresa's College - Cebu, Philippines
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