Drishti .
Norlane
Summary
Versatile and dynamic, with a proven track record , I excel in customer service and guest relations, enhancing customer loyalty through effective complaint resolution. Skilled in cash handling and bilingual communication, I foster positive environments, evidenced by implementing feedback-driven improvements and leading team-building activities.
Overview
2025
2025
years of professional experience
Work History
Front of House Staff Member
McDonald's Restaurant
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Restaurant All Rounder
Kebabs on High
- Instituted corrective actions when necessary.
- Boosted team efficiency through effective task delegation during overnight shifts.
Customer Service Representative
Advertiser Milk Bar
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
IELTS and PTE Teacher
Grey Matters
04.2024 - 10.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Bachelor In Social Work - Social Work
Institute of Health And Management
North Melbourne, VICClass 12 - Medical Microbiology And Bacteriology
Class 12
SD City Public School 03.2023
Skills
- Cash handling
- Guest services
- Customer complaint resolution
- Teaching A-level english
- Bi-lingual in english and language
- Public presentation abilities
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Availability
Monday - Full day
Tuesday- Full day
Wednesday- 8:00 Pm - 7:00 Am
Thursday- 8:00 Pm - 7:00 Am
Friday - 8:00 Pm - 7:00 Am
Saturday- 8:00 Pm - 7:00 Am
Sunday - 8:00 Pm - 8:00Am
Timeline
Customer Service Representative
Advertiser Milk Bar
11.2024 - Current
IELTS and PTE Teacher
Grey Matters
04.2024 - 10.2024
Front of House Staff Member
McDonald's Restaurant
Restaurant All Rounder
Kebabs on High
Bachelor In Social Work - Social Work
Institute of Health And Management
Class 12 - Medical Microbiology And Bacteriology
Class 12
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