Established welcoming atmosphere by greeting each guest warmly.
Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
Helped guests at tables when in need of assistance.
Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
Contributed to the success of promotional events, such as theme nights and holiday celebrations, by providing exceptional service and creating a festive atmosphere for guests.
Barista/Front of House Team Member
Dome Coffees
Byford, WA
12.2022 - 11.2023
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Front of House Staff Member
Dôme Coffees
Gosnells
07.2022 - 12.2022
Established welcoming atmosphere by greeting each guest warmly.
Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
Trained new staff in front-of-house procedures, customer relations, and cleaning.
Helped guests at tables when in need of assistance.
Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
Food Service Worker
SUBWAY®Restaurants
Exford, VIC
09.2021 - 11.2021
Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Greeted customers at counter to fulfill requests and answer questions.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.