Summary
Overview
Work History
Education
Skills
Timeline
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Duong Le

Auburn,NSW

Summary

Motivated professional seeking to transition into an Accounts Receivable Officer role. Possess diverse experience in teaching, process management, customer service, and support roles across different countries. Eager to apply organizational and analytical skills in a financial setting.

Overview

5
5
years of professional experience

Work History

NDIS Carer

AFEA
, NSW
03.2024 - Current
  • Taking clients to appointments, shopping, and on outings,
  • Provided emotional and practical support to vulnerable adults,
  • Accompanied clients to medical appointments, and assisted them with their daily needs.

ADS Moderator

Accenture
, Kuala Lumpur
04.2021 - 04.2022
  • Review online advertisement content to ensure the right Ads content is allowed following the policies.
  • Strong attention to details and ability to research and seek out answers to potential process or policy gap
  • Interface effectively with other internal and Client teams - Achieved all metrics ( quality, productivity and AHT) in 6 months straight.

Senior Process Executive

Cognizant
, Kuala Lumpur
11.2019 - 03.2021
  • In charge of maintaining the standards for the safety of Internet-based platforms;
  • Review content for legality to eliminate any illegal or inappropriate material;
  • Monitor social media platforms for illegal behavior and violations of corporate standards;

Vietnamese Language & Literature Teacher

Tranvanhoai highschool
, Tien Giang
  • Teaching high school students Vietnamese grammar and literature, helping students develop both emotionally and academically, designing lesson plans, keeping grades, setting exams, writing reports, and other administrative duties.

Education

Certificate in Journalism -

UNIVERSITY OF SOCIAL SCIENCES AND HUMANITIES
08-2016

Bachelor of Arts - Vietnamese Linguistic & Literature

CANTHO UNIVERSISTY
Vietnam
06-2016

Skills

  • Proficiency with MS Office application
  • Strong verbal and written communication skills
  • Proficient in managing customer inquiries and resolving issues effectively
  • Basic knowledge of financial processes
  • Experienced in using MYOB
  • Strong attention to details and ability to research and seek out answers to potential process or policy gap
  • Interface effectively with other internal and Client teams

Timeline

NDIS Carer

AFEA
03.2024 - Current

ADS Moderator

Accenture
04.2021 - 04.2022

Senior Process Executive

Cognizant
11.2019 - 03.2021

Vietnamese Language & Literature Teacher

Tranvanhoai highschool

Certificate in Journalism -

UNIVERSITY OF SOCIAL SCIENCES AND HUMANITIES

Bachelor of Arts - Vietnamese Linguistic & Literature

CANTHO UNIVERSISTY

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Duong Le