Durga Mahat
Sydney, Auburn ,NSW
Summary
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Customer Service, All Rounder, Barista
cafe
Sydney, Auburn, NSW
09.2022 - Current
- Prepared and served hot or cold beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Described menu items to customers and suggested appealing products.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Memorized official and off-menu coffee and tea preparations.
- Collected payments and provided accurate change.
- Operated cash registers to process customer payments.
- Utilized POS system to receive and process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Identified needs of customers promptly and efficiently.
Retail Sales Worker
retail stores
Sydney, Auburn, NSW
01.2021 - 12.2021
- Provided excellent customer service by responding to all customer inquiries promptly.
- Maintained store cleanliness and organization.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers in a friendly and professional manner.
- Computed purchases and received and processed cash or credit payment.
- Answered questions about current promotions and resolved issues according to store policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Bagged or packaged purchases and wrapped gifts.
- Ensured compliance with health and safety regulations within the store environment.
- Operated cash register to process customer purchases.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
High School Diploma -
International Institute of Education
Parramatta, NSW05-2024
Skills
- Beverage Preparation
- Table Bussing
- Opening and Closing Duties
- POS Systems
- Food Preparation
- Food Running
- Cash Handling
- Menu Memorization
- Order Taking
- Solid Problem Solver
- Exceptional Customer Service
Languages
Nepali
Professional
hindi
Limited
English
Professional
Timeline
Customer Service, All Rounder, Barista
cafe
09.2022 - Current
Retail Sales Worker
retail stores
01.2021 - 12.2021
High School Diploma -
International Institute of Education
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