Dylan Kinsella
Sydney,NSW
Summary
Skilled supermarket worker with over 7 years experience working in the UK and Ireland's leading supermarket chain. during this time i was a dedicated team leader showing great leadership and communication to achieve team goals. I also have relevant experience in customer care which i was recognized for consistently delivering excellent customer service.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Prepay power
Dublin, Leinster
04.2024 - 09.2024
- Answered customer inquiries over the phone.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Gathered customer feedback to suggest improvements for products and services.
- Identified opportunities to upsell additional services when appropriate.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Supermarket Floor Staff Team Leader
Tesco IRELAND
Dublin, Leinster
03.2016 - 03.2024
- Stocked shelves, rotated products, and faced merchandise for easy customer access.
- Conducted price checks and answered customer inquiries regarding product availability.
- Assisted in unloading shipments from delivery trucks and stocking shelves accordingly.
- Received incoming orders from vendors, checked accuracy of order against invoices.
- Inspected produce for quality assurance purposes prior to displaying them on shelves for sale.
- Ensured that all safety regulations were adhered to during work hours including proper use of protective gear.
Special Needs Assistant (work Experience)
St Vincent's special school
Dublin, Leinster
02.2023 - 05.2023
- Provided one-on-one and group support for students with special needs.
- Attended meetings with teachers, administrators, parents, and other professionals to discuss student's progress.
- Collaborated with teachers and school staff on developing classroom modifications for students with special needs.
- Provided assistance to children during lunchtime activities and monitored them during recess periods.
- Encouraged positive behaviors through rewards systems while also addressing any inappropriate behaviors promptly.
- Assisted teachers in preparing materials for instruction and classroom activities.
Mail Sorter/Cleaner
Dublin Mail Centre (An Post)
Dublin, Leinster
12.2014 - 10.2015
- Operated automated sorting equipment to separate letters, flats and packages according to predetermined criteria.
- Inspected incoming mail for damage or missing pieces.
- Labeled containers with required information before dispatching them.
- Stocked supplies such as envelopes, labels and other materials needed for mailing operations.
- Assisted in loading and unloading of trucks when necessary.
- Emptied wastebaskets and replaced liners.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Swept, mopped and vacuumed floors in office areas and hallways.
Education
QQI Level 5 - Children With Additional Needs
Progressive College Dublin
Dublin08-2023
QQI Level 5 - Special Needs Assisting
Progressive College Dublin
Dublin08-2023
Skills
- Leadership
- Team motivation
- Good communication skills
- Good initiative
- Multitasking Abilities
- Educational assistance
- Social development and integration
- Physical assistance
Affiliations
- soccer
- running
- gym
- movies
References
Dean Burnett deputy store manager, Tesco Ireland (Cabra branch) Navan road Dublin 7: +353 818 556 454
Estelle Lawson, prepay power: +353 5170 2579
St. Vincent's special school, navan road, Dublin: +353 1 824 5491
Timeline
Customer Care Representative
Prepay power
04.2024 - 09.2024
Special Needs Assistant (work Experience)
St Vincent's special school
02.2023 - 05.2023
Supermarket Floor Staff Team Leader
Tesco IRELAND
03.2016 - 03.2024
Mail Sorter/Cleaner
Dublin Mail Centre (An Post)
12.2014 - 10.2015
QQI Level 5 - Children With Additional Needs
Progressive College Dublin
QQI Level 5 - Special Needs Assisting
Progressive College Dublin
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