Dylan Knight
Greystanes,NSW
Summary
Professional Summary: Hard working, creative and adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Petbarn
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Construction Cleaner
Wicked Clean
09.2020 - 01.2023
- Loaded and carried materials to facilitate transport at construction sites.
- Conducted quality control of materials used in construction.
- Developed safe and efficient workflows for construction projects.
- Coordinated with architects and designers to support satisfactory end products.
- Inspected completed projects to meet customer expectations.
- Developed system for tracking job costs and project profitability.
- Coordinated with subcontractors and other stakeholders to complete projects on time.
- Assisted with post-construction cleanup and maintenance.
- Maintained 3-5 site cleanups on weekly basis.
Store Manager
Smokemart & Giftbox
11.2020 - 11.2022
- Acceptance of stock in high valued target items including cigarettes, gift items and electrical goods
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Protected purchase items with proper bagging and wrapping to prevent damage
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interacted well with customers to build connections and nurture relationships.
- Ensured KPIs and pushed sales targets in vaping products within top 3 of Australia.
Chocolatier
Three Chocolatiers
04.2019 - 10.2019
- Inspected final products to assess compliance with quality standards
- Documented production information via daily system logs and discussed non-conformance issues with management
- Supported current production needs by moving items between equipment, conveyors and staging areas
- Made coffee to order for customers in safe manner
- Set up and verified functionality of safety equipment.
- Followed instructions and processes to maintain food and beverage integrity.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
- Strived to increase sales on daily basis of up to 15%.
- Documented batch production information such as ingredients and amounts, cycle times and temperatures observed
- Followed instructions and processes to maintain food and beverage integrity
Delicatessen Manager
Coles Entrada Supermarket
03.2015 - 03.2019
- Directed team of 6 deli workers handling $ 30,000 in weekly business
- Monitored temperature of cases, shelves and storage areas and reported failures to higher management.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Monitored food inventory and supplies to prevent waste.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations
- Scheduled and rotated staff for adequate coverage and fair distribution of workload
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Controlled food costs and managed inventory
Strapper
AJ Denham Racing Stables
05.2010 - 01.2015
- Inspected, prepared, cleaned, disinfected, and maintained comfortable horse stable and enclosures.
- Assisted owners in addressing specific behavioral issues through targeted training techniques, fostering better communication between horse and rider.
- Fit gear for horses and specific riders.
- Managed feeding, rugging and general stable procedures, communicating issues, or significant maintenance requirements to management when necessary.
- Organized regular stable visits for routine farrier services, vaccinations, and dental check-ups in adherence with recommended equine health guidelines.
Education
High School Diploma -
Northmead Creative And Performing Arts High School
Northmead, NSW11.2011
HIGH SCHOOL DIPLOMA -
Macquarie Boys Technology High
2007
Skills
- Proper Waste Disposal
- Food Sales and Promotion
- Register Operations
- Regulatory Guidelines
- Money Handling
- Cleaning and Sanitizing
- Recruitment and hiring
- Team building and leadership
- Operations management
Certification
- White Card Certification, Wicked Clean Inc- Current
- Certified Barista, Three Chocolatiers - Current
- HACCP Food Safety Certification, Coles Entrada Supermarket - Current
- OSHA Certification, Coles Entrada Supermarket - Current
- RSA/RCG Certification - Current
- First Aid Certification, Petbarn - Current
Education
Parramatta, NSW,Northmead, NSW
Timeline
Store Manager
Petbarn
01.2023 - Current
Store Manager
Smokemart & Giftbox
11.2020 - 11.2022
Construction Cleaner
Wicked Clean
09.2020 - 01.2023
Chocolatier
Three Chocolatiers
04.2019 - 10.2019
Delicatessen Manager
Coles Entrada Supermarket
03.2015 - 03.2019
Strapper
AJ Denham Racing Stables
05.2010 - 01.2015
HIGH SCHOOL DIPLOMA -
Macquarie Boys Technology High
- White Card Certification, Wicked Clean Inc- Current
- Certified Barista, Three Chocolatiers - Current
- HACCP Food Safety Certification, Coles Entrada Supermarket - Current
- OSHA Certification, Coles Entrada Supermarket - Current
- RSA/RCG Certification - Current
- First Aid Certification, Petbarn - Current
High School Diploma -
Northmead Creative And Performing Arts High School
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