Dylan Russell

While working as a Front End Developer, I continued my same responsibilities as Service Manager

• Developed and maintained front-end features for a permit and inductions managing website using TypeScript and React, and the mobile app using React-native, Typescript and Expo.
• Collaborated with back-end developers to integrate and implement form components for capturing work permit data.
• Transitioned legacy React code to modern, reusable functional components with TypeScript.
• Utilized Redux for state management across both web and mobile apps, initially using ‘classic Redux’ with action creators and reducers, and incrementally updating to use Redux Toolkit where possible.
• Worked with numerous AWS services, including Lambda, S3, DynamoDB, and SES, to enhance application functionality and performance.
• Engaged in the full development lifecycle, from requirement gathering to deployment, ensuring customer needs were met with high-quality solutions.
• Contributed to improvement of code quality and maintainability through regular code reviews and adherence to best practices.
• Developed and implementing unit tests for front-end components to ensure reliability and robustness of the application.
• Utilized Git for version control, collaborating closely with the team and tracking progress using Jira.
• Contributed to the development of a React Native mobile app, leveraging Expo and Redux to provide features such as QR code-based contractor sign-in and access to site specific information such as downloadable files and profile induction status.
• Designed and implemented a commissioning isolation management feature for the React Native app, enabling users to fetch, select, and update the status of permits with offline data caching and syncing capabilities.

On top of my responsibilities as a Service Consultant, I;

• Collaborated with internal teams to efficiently resolve customer issues, maintaining clear and effective communication throughout the process.
• Collaborated with development teams to design and implement changes to help resolve and prevent customer issues

• Provided timely and effective support to customers via phone, email, and video call, ensuring fast resolution of support tickets to maintain high satisfaction levels.

References on request