Ebony Brookshaw
Lilydale,VIC
Summary
Motivated retail sales professional with a strong understanding of customer needs and a talent for guiding customers towards desired products. Committed to enhancing customer experiences through a positive and professional approach, consistently exceeding expectations and contributing to team success. Resourceful and dedicated, strives to provide exceptional service and build lasting relationships with customers.
Overview
6
6
years of professional experience
Work History
Retail Assistant
Coles Supermarkets Chirnside Park
09.2021 - Current
- Personal shopper working in the online department
- Bakery assistant working in the Par-bake bakery department
- Retail Assistant in Grocery, Meat and Dairy departments
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Updated product pricing and signage to reflect current promotions and discounts.
Kitchen hand
Eastside smokers
04.2019 - 04.2020
- Maintained order and cleanliness of work areas to conform with health codes
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses
- Gathered ingredients and cleaned and cut food items to prep recipes
Basketball referee
Kilsyth and district basketball association
01.2019 - 01.2020
- Taught players and coaches correct game rules
- Called infractions and penalties according to league and basketball gameplay regulations
- Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
- Contributed to a positive game environment by maintaining a professional demeanour and interacting respectfully with players, coaches, and spectators.
- Enforced rule expectations with pre-game conversations with teams.
- Improved game fairness by accurately enforcing basketball rules and regulations.
Café assistant
Lilydale Heights Valleydale Café
01.2019 - 08.2019
- Rang up orders on cash register to process cash, credit card, and personal check payments
- Assisted cook with prep work by cutting vegetables and preparing side dishes
- Operated industrial dishwasher to wash glassware and utensils
- Delivered orders to the kitchen and checked for accuracy and correct temperature on pickup before serving to customers
- Restocked food, utensils, and supplies throughout each shift
- Talked pleasantly with customers while taking orders and promoted a positive image for the business
- Wiped down tables and removed trash and dirty plates to provide a clean, welcoming dining environment
- Interacted effectively with fellow employees to stage food treats for distribution to customers
Kindergarten assistant
Bimbadeen Pre-school
05.2019 - 05.2019
- Work experience in year 10
- Played games with students to increase understanding of subjects.
- Assisted in maintaining a safe, nurturing environment that promoted curiosity, exploration, and growth for all students.
Education
Diploma - Justice
Swinburne University of Technology
Hawthorn, VIC08.2025
High School Diploma -
Lilydale Heights College
Lilydale, VIC11.2021
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Friendly and Helpful
- Customer Service
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Decision-Making
- Item Ticketing and Pricing
- Ability to Lift greater than 20kgs
hobbies
i play basketball 3 days a week to have fun, socialise and keep fit
i used to coach my own rep team in 2022/23
i go to the gym 4-5 days a week
Timeline
Retail Assistant
Coles Supermarkets Chirnside Park
09.2021 - Current
Kindergarten assistant
Bimbadeen Pre-school
05.2019 - 05.2019
Kitchen hand
Eastside smokers
04.2019 - 04.2020
Basketball referee
Kilsyth and district basketball association
01.2019 - 01.2020
Café assistant
Lilydale Heights Valleydale Café
01.2019 - 08.2019
Diploma - Justice
Swinburne University of Technology
High School Diploma -
Lilydale Heights College
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