Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ebony Carr

Cairns,Queensland

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

8
8
years of professional experience

Work History

Store Manager

Jay Jays
Earlville
11.2023 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.

Part-time Sales Assistant

Jay Jays
Cairns DFO
09.2022 - 11.2023
  • Handling, moving, and counting cash, and balancing cash register drawer.
  • Greeted customers and provided assistance with product selection.
  • Organised stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Maintained cleanliness of the sales floor area at all times.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.

Team Member

Kmart
Cairns, Queensland
04.2017 - 05.2022
  • Served as a punctual, hard working and friendly employee.
  • Consistently maintained a clean and organised inventory.
  • Assisting with customers' queries and ensured customer satisfaction Handled POS systems transactions, such as credit, cash, vouchers, exchange, returns, and refunds.
  • Answered phone calls and provided callers with appropriate information and assistance.
  • Often helped with stocktakes.
  • Learned all required tasks quickly to maximize performance.

Education

High School Graduate -

St Marys' Catholic College
Cairns
2019

Skills

  • Ability to Work Under Pressure
  • Adaptability
  • Cash Handling
  • Cash Register Operation
  • Communication
  • Customer service
  • Fast Learner
  • Loss Prevention
  • Motivated Attitude
  • Multitasking
  • Staff Training and Development
  • Store Merchandising
  • Shift Scheduling
  • Team Leadership

References

Chloe Smart 

Store manager - Jay Jays DFO

0468918754

Jayden Tait

Former Assistant Store Manager - Jay Jays DFO 

0421262004

Liam Thieme

Former Team Leader - Kmart 

0448977708

Timeline

Store Manager

Jay Jays
11.2023 - Current

Part-time Sales Assistant

Jay Jays
09.2022 - 11.2023

Team Member

Kmart
04.2017 - 05.2022

High School Graduate -

St Marys' Catholic College

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Ebony Carr