Ebony Mitchell
Colac,VIC
Summary
A great team player with an incredibly strong work ethic, very passionate about working in the disability sector and making a difference to the lives of those who live with a disability. I strive to support and empower our clients so they can take control of their lives with a person centered approach.
I have completed certificate 4 in disability, hold a current WWCC, full Victorian drivers license and NDIS screening check. I have training in administering emergency Midazolam for clients with epilepsy, safe administration of medications, safe operations of a hoist and a current first aid and CPR certificate. I carry 3 and a half years experience working as a disability support worker and recently I’ve stepped up into a higher roll as a residential site supervisor for a local respite facility within the Colac Otway Region. Taking on this role has given me wider insight of what it takes to provide a high quality service not only to our clients and their families but also supporting our staff in providing the best support possible so clients can achieve their goals within the organisations support plans.
Over the past 3 and a half years I have had the opportunity to participate in a wide range of online and work based training programs to widen my knowledge and skills to best support clients of all complexities, I feel everything I have learnt through training and my experience will be of great benefit to my future employer.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Respite Supervisor
Colac Otway Disability Accommodation
02.2024 - Current
- Increased client satisfaction by addressing any concerns promptly and resolving issues effectively.
- Fostering a positive work culture that encouraged professional growth and development for all staff.
- Evaluate staff performance, providing feedback for continuous improvement in service delivery.
- Improved client well-being with personalised care plans and attentive supervision.
- Quarterly feedback and goal reviews to ensure clients are happy with the service provided and staff are supporting clients to achieve set goals in personalised support plans to maximise benefits from respite service.
- Implemented quality assurance measures within the team; regularly reviewing care plans, BSP, restrictive practices, fire drills and equipment safety checks and procedures to ensure best practice standards were maintained.
- Staff rostering in line with client funding and considerations to MEA compliance of safe rostering practice.
- Constructing annal booking sheets and letter of offers to clients and families.
- Organising staff meetings, agenda and care plan meetings then completing meeting minutes.
- Organised ongoing training opportunities for staff members to stay current on industry best practices and enhance their skills.
- Developed strong relationships with clients, families, and team members to ensure positive outcomes.
- Maintained accurate records of all relevant documentation for each client''s personal file and ensuring documentation is stored correctly for client confidentiality.
- Created detailed reports to the board on program operations, highlighting successes, challenges, and areas for improvement in overall service delivery.
- Conducted routine inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Provide effective orientation and induction to new casual Disability Support workers.
- understanding of NDIS Framework including the role of support coordination and funding of individual plans.
- Approve employee timesheet for payroll.
- monitoring the monthly housekeeping.
- Completing medication audits and RID's in a timely manner.
- Managing the respite bus for motor servicing, tire change and hoist servicing.
- Completed all documentation and outcomes for incident reporting in a timely manner as per organisations policy and procedures.
Disability Support Worker
Colac Otway Disability Accommodation
01.2021 - 02.2024
- Drove clients safely to program, social activities and appointments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily journals with care actions, patient behaviours, and client incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, toileting clients, feeding assistance and exceptional communication skills.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported clients via wheelchair to and from rehabilitation, appointments, and daily activities.
- Safely transferred clients in and out of wheelchair, bus, bed and chairs via hoist.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Kept accurate records for client files and handled related paperwork.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Entertained, conversed, and read aloud to engage with clients to keep them mentally alert and feel included.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- completing documentation and all incident reports in a timely manner as per organisations policy and procedures.
Education
No Degree - Certificate 4 in Disability
South West Institute of TAFE
Colac, VIC11.2020
Skills
- Behavioral support
- Professionalism and Ethics
- Health and safety for all staff, clients, family and community members when out in the community
- Disability Awareness
- Compassionate Care
- Documentation accuracy
- Medical Documentation
- Emotional Support
- Client and Family Support
- Quality Improvement
- Care Plan Development
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Active Listening
- Certified in First aid CPR/AED
- Training and mentoring
Certification
- Client specific - Epilepsy - Administration of emergency medication.
- CPR and First Aid
- Fire Safety induction program
- MANDT training
- Supporting safe and enjoyable meals
- Dysphagia and mealtime management training
- Professional customer service skill training
- Physical and emotional responds training
- Introduction to understanding and managing epilepsy
- Medication administration awareness Training
Timeline
Respite Supervisor
Colac Otway Disability Accommodation
02.2024 - Current
Disability Support Worker
Colac Otway Disability Accommodation
01.2021 - 02.2024
No Degree - Certificate 4 in Disability
South West Institute of TAFE
- Client specific - Epilepsy - Administration of emergency medication.
- CPR and First Aid
- Fire Safety induction program
- MANDT training
- Supporting safe and enjoyable meals
- Dysphagia and mealtime management training
- Professional customer service skill training
- Physical and emotional responds training
- Introduction to understanding and managing epilepsy
- Medication administration awareness Training
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