Ebony Rayner
Geelong,VIC
Summary
Adaptable Hospitality Specialist with 5 years of experience in setting reservations and promptly helping guests. Focused on providing excellent service by collaborating with teammates to meet the customers' needs. Talented at improving customer service ratings through effective customer communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Always ready to learn.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Ferguson Plarre Bakehouse
Pakington St, Vic
01.2022 - Current
- Identified and resolved customer
- Providing excellent service.
- Acknowledged outstanding staff
- Food handling education
Retail Sales Associate
APCO
Norlane, Vic
11.2020 - 12.2021
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
Hospitality Worker
Schnitz Westfield
Geelong, Vic
10.2018 - 12.2019
- Identified and resolved customer complaints concerning food or lodging.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Commercial Cleaning
Cleaning Plus
Geelong, Vic
01.2016 - 11.2018
- Cleaned building floors by sweeping, mopping and scrubbing floors.
- Maintained clean, neat and professional entrances.
- Handled equipment, chemicals and materials properly and with caution.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Mental Health Support Worker
Wathaurong Aboriginal Co-operation
07.2021 - Current
- Provided compassionate support to individuals facing mental health challenges, fostering a safe and trusting environment.
- Monitored client progress, documenting observations and adjusting care approaches to enhance treatment outcomes.
- Collaborated with multidisciplinary teams to create comprehensive care plans that address individual needs effectively.
- Advocated for clients' rights within the healthcare system, ensuring access to necessary services and supports.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
Disability Support Worker
Wellways
07.2020 - 07.2022
- Supported individuals with disabilities in daily living activities to enhance independence and quality of life.
- Developed individualized care plans addressing specific needs and goals of clients.
- Implemented behavioral strategies to promote positive behavior changes and emotional well-being.
- Facilitated communication between clients, families, and healthcare providers to ensure cohesive support.
Disability Support Worker
Ausnew
07.2022 - 07.2024
- Supported individuals with disabilities in daily living activities to enhance independence and quality of life.
- Trained new staff on best practices for client support and safety protocols.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
Education
Year 11 - Vcal
Sacred Heart College
Newtown, VICMental Health - Mental Health IV
Gen U
Geelong, VIC11.2023
Disability IV
GenU
Geelong, VIC11.2022
Skills
- Customer Service
- Problem Solving
- Decision Making
- Relationship Establishment
- Team Building
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Eye to detail
Certification
- Health Services, Diversitat Training - 20/11/2015
Additional Information
Currently a student at GenU, Studying Disability (Certificate CHC43115)
Timeline
Disability Support Worker
Ausnew
07.2022 - 07.2024
Hospitality Worker
Ferguson Plarre Bakehouse
01.2022 - Current
Mental Health Support Worker
Wathaurong Aboriginal Co-operation
07.2021 - Current
Retail Sales Associate
APCO
11.2020 - 12.2021
Disability Support Worker
Wellways
07.2020 - 07.2022
Hospitality Worker
Schnitz Westfield
10.2018 - 12.2019
Commercial Cleaning
Cleaning Plus
01.2016 - 11.2018
Year 11 - Vcal
Sacred Heart College
Mental Health - Mental Health IV
Gen U
Disability IV
GenU
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