Ebony Thompson
Wollongong
Summary
Recent graduate, with a passion for environmental and social issues. Proven leadership and operational skills as a Duty Manager at TK Maxx. A quick learner, with a strong attention to detail. Able to work independently as well as in a team. Skilled in enhancing team efficiency and achieving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Duty Manager
TK Maxx
06.2022 - Current
- Promoted from associate to duty manager in November 2023
- Oversaw daily operations including staff management, cash handling and maintaining store standards to drive operational success
- Collaborated with high-level management and various departments to implement business strategies and policies
- Ensured compliance with company policies, work, health and safety regulations, and retail standards
- Improved customer satisfaction through staff training in customer service and effective complaint resolution
- Implemented team-building activities, improving staff collaboration
- Unpacked and processed deliveries, completing store resets and seasonal displays when necessary for optimal product visibility.
Sales Assistant
Spendless Shoes
04.2022 - 08.2023
- Assisted customers with product knowledge and purchases using the POS system
- Assisted with daily store operations including; opening/closing the store, cash handling, processing and organising deliveries
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Caregiver
Home Instead Senior Care
01.2021 - 07.2022
- Provided home care to elderly people including domestic assistance, personal care, and social support
- Managed detailed personal care plans, enhancing client satisfaction
Cake Decorator
Thompsons Pies
06.2018 - 01.2021
- Prepared and decorated cakes and desserts using various tools and machinery, verified orders, maintained supply records and ensured a sanitary food prep station
Education
Bachelor of Science - Human Geography
University Of Wollongong
Wollongong, NSW07.2024
Skills
- First Aid certified
- Customer service
- Time management
- Written and oral communication
- Presentation skills
Timeline
Duty Manager
TK Maxx
06.2022 - Current
Sales Assistant
Spendless Shoes
04.2022 - 08.2023
Caregiver
Home Instead Senior Care
01.2021 - 07.2022
Cake Decorator
Thompsons Pies
06.2018 - 01.2021
Bachelor of Science - Human Geography
University Of Wollongong
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