Eden Koesmapahlawan
Prahran,VIC
Summary
Motivated and customer-focused hospitality professional with 5 years of café experience. Leadership experience in management roles within customer service and hospitality environments. Skilled in team leadership, staff training, customer service, conflict resolution, and maintaining high standards in fast-paced settings. Strong ability to create positive customer experiences, manage daily operations efficiently, and support team performance.
Overview
6
6
years of professional experience
Work History
Sales Assistant
Bizy Bee Takeaway and Cafe
Invermay, TAS
2021.04 - 2026.10
- Serving a high volume of customers and providing strong customer service.
- Maintained high food quality standards in kitchen operations.
- Prepared and served coffee beverages for both dine-in and takeaway customers.
- Maintaining a high standard of food quality.
- Managed closing procedures, including cleaning, dishwashing, and till reconciliation.
Acting Sales Manager
Banjo's Bakery Cafe
Hobart, TAS
2026.05 - 2026.07
- Managed daily operations of sales team at Banjo's Bakery Café.
- Trained and mentored new staff on customer service best practices.
- Provided strong customer service in a busy workplace
- Delegated tasks to team members to enhance workflow efficiency.
- Executed orders for changes, milk, coffee, and inventory restocking.
- Handled all admin tasks.
- Counting the tills at the end of the day, recording food wastage and cash variance.
- Publishing the rosters and approving time sheets.
- Doing monthly stock take.
Senior Sales Assistant
Banjo's Bakery Cafe
2023.07 - 2026.05
- Provides strong customer service in a busy workplace.
- Delegating tasks to coworkers, taking each individual's skills and strengths into consideration.
- Closing the store, ensuring all coworkers have completed their tasks and making sure the place is completely ready for the next day.
- Counting the tills at the end of day, recording food wastage and cash variance.
- Responsible for milk orders, coffee and stock orders.
- Closed store, coordinated task completion among coworkers, and ensured readiness for next day.
- Maintaining an extreme standard of cleanliness and neat presentation, setting an example and being a role model.
- Prepared coffee beverages quickly in a quick but skillful manner.
Christmas Casual Sales Assistant
Glue Store
Hobart, TAS
2024.11 - 2024.12
- Greeted customers with enthusiasm upon entering the store.
- Assisted customers with queries and concerns to enhance their shopping experience.
- Styled customers by providing personalized clothing recommendations based on their preferences.
- Processed sales and refunds efficiently to ensure smooth transactions.
- Maintained store cleanliness and organized clothing displays for an inviting shopping environment.
- Maintaining cleanliness in the store
- Packing online orders to be delivered.
Education
Trevallyn Primary
Riverside High
Launceston College
Skills
- Customer service
- Cash handling
- Staff training
- Sales management
- Visual merchandising
- Order processing
- Time management
- Team building
- Problem solving
- Barista skills
- Hiring and training employees
- Delegating assignments and tasks
- Staff supervision
- Team leadership
References
- Logan Death: Previous manager 0402223984
- Ryan James: Previous manager +61 487 653 649
Timeline
Acting Sales Manager
Banjo's Bakery Cafe
2026.05 - 2026.07
Christmas Casual Sales Assistant
Glue Store
2024.11 - 2024.12
Senior Sales Assistant
Banjo's Bakery Cafe
2023.07 - 2026.05
Sales Assistant
Bizy Bee Takeaway and Cafe
2021.04 - 2026.10
Trevallyn Primary
Riverside High
Launceston College