Summary
Overview
Work History
Education
Skills
Certification
Availability
References
Timeline
Generic

Edith Lizeth Llanos Ordonez

Perth,Australia

Summary

I am a dynamic and compassionate support worker with extensive experience providing care to individuals with disabilities, including Autism Spectrum Disorder (ASD), across in Australia. Leveraging my background in Psychology from Colombia and continous training in Mental health, I excel at managing challenging behaviors and delivering personalized care. My adaptability and dedication have enabled me to improve the quality of life for my clients through recreational activities, proactive health management, and emotional support.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Support Worker and Aged Care

Neighborhood Care
Perth, Australia
05.2024 - Current

- Provide personalized care, focusing on independent living, personal care, and emotional support.
- Assist with community access and social integration activities.
- Collaborate with healthcare professionals to monitor health and administer medication.

Support Worker

Case, We Care
Perth, WA
05.2024 - Current

- Support clients with disabilities in living independently and participating in community activities.
- Assist with personal care, meal preparation, and medication management.
- Coordinate with families and healthcare teams to optimize care plans.

Support Worker

Private
Perth, Australia
09.2023 - Current

- Provide comprehensive care for a 22-year-old with autism (ASD), grade 3, managing aggressive behaviors, and supporting daily routines, including personal hygiene, meal preparation, and medication administration. - Facilitate community access activities, such as trips to the park and shopping centers, to promote social interaction and reduce isolation. - Collaborate with the client's family to ensure a supportive, safe, and organized home environment. - Participate in team meetings and work closely with healthcare providers to optimize care strategies.

Customer Service Agent

Avianca Airlanes
Cali, Colombia
08.2011 - 12.2022
  • - Managed customer service at Alfonso Bonilla Aragón International Airport, resolving passenger inquiries and providing assistance to individuals with special needs. - Enhanced the check-in process by streamlining operations and improving customer satisfaction through efficient problem-solving and empathetic service. - Assisted VIP passengers and worked with the Amadeus system to ensure smooth operations.

Education

Bachelor of Psychology -

Politécnico Grancolombiano
Colombia
03-2022

Diploma in Child Health -

Politécnico Internacional
Colombia
01.2020

Flight Attendant Diploma -

IETA Aviation School
Colombia
06.2011

Diploma of Mental Health -

ETEA
Perth, Australia

Skills

-Emotional Support: Skilled in providing care for individuals with disabilities, focusing on
emotional and physical well-being


- Adaptability: Able to work in various settings, including night shifts and travel when required


- Communication: Bilingual in English and Spanish, with excellent interpersonal skills to build
strong client relationships


- Problem-solving: Adept at managing challenging situations and resolving issues to improve
client care


- Teamwork: Collaborative with families and healthcare professionals to ensure high-quality
care

Certification

  • First Aid Certificate – Australia
  • Child Health Certification– Colombia
  • Upper Intermediate English Certificate – LanguageLink, Perth
  • NDIS Worker Screening Check – NDIS Quality and Safeguard Commission, 2023
  • Working with Children Check– 2023
  • Manual Handling– 2024

Availability

Capable of working both day and night shifts, including weekends., Willingness to adjust to the availability and requirements of the company, providing high-quality service at all times.

References

  • Birtan Enkut, Manager, Avivo Diversity, 0433297138
  • Nadia Elbarkachi, Supervisor, Avianca S.A, +57 3105445306
  • Arnold Stroobach, Supervisor, Neighborhood Care, +61 437 789 663
  • Melissa Puvimanasingue, Supervisor, CASE, We Care, +61 404 200 606

Timeline

Support Worker and Aged Care

Neighborhood Care
05.2024 - Current

Support Worker

Case, We Care
05.2024 - Current

Support Worker

Private
09.2023 - Current

Customer Service Agent

Avianca Airlanes
08.2011 - 12.2022

Bachelor of Psychology -

Politécnico Grancolombiano

Diploma in Child Health -

Politécnico Internacional

Flight Attendant Diploma -

IETA Aviation School

Diploma of Mental Health -

ETEA
Edith Lizeth Llanos Ordonez