Edward Mason
Summary
Fashion Business student at RMIT Brunswick with retail and customer service experience across fashion, hospitality and high-volume retail environments. Passionate about luxury fashion, styling, brand storytelling and delivering exceptional customer experiences. Confident in building relationships with clients, maintaining premium visual standards and working collaboratively within fast-paced teams. Strong understanding of consumer behaviour, fashion trends and retail operations, supported by practical experience with POS systems, stock management and visual presentation.
Overview
4
4
years of professional experience
Work History
Hospitality Worker
Ace Acai
Williamstown , VIC
02.2026 - Current
- Delivered high-quality customer service in a fast-paced retail/food environment
- Maintained strong attention to presentation, cleanliness, and brand standards
- Handled transactions accurately while maintaining a positive customer experience
- Demonstrated adaptability and efficiency under pressure
- Supported stock monitoring and inventory accuracy
Service Team Member
Coles Group
Altona north, Australia
07.2024 - Current
- Operated POS system, handled cash and EFT payments, maintained store cleanliness, managed customer traffic during busy periods, and minimised wait times.
- Facilitated and supervised opening and closing procedures to a high standard to ensure smooth operations
- While working at ACO-assisted checkouts, I aided unfamiliar customers, teaching them how to use the checkouts, ultimately minimising errors and keeping a steady flow of traffic.
- Monitored customer behaviour to minimise stock loss, flagging suspicious activity to in-store security and undercover shoppers.
- Monitored store activity to deter theft during peak hours.
- Arranged merchandise displays systematically for improved customer accessibility.
- Executed cash register transactions efficiently to reduce customer wait times.
- Trained new staff on store policies and customer service standards to ensure consistency and quality in customer interactions.
Assistant
Direct kitchens
Altona, Australia
01.2023 - 03.2024
- Delivered excellent customer service by greeting customers warmly and efficiently responding to inquiries and phone calls.
- Directed clients to products best suited to them and accommodated to their considerations.
- Promoted business through social media engagement, fostering relationships with clients and providing tailored recommendations.
- Reference : Vanessa Marinaccio - 0448 093 646 mobile.
Waiter
Leroys Newport
Newport, Australia
07.2022 - 11.2022
- Seated and served customers with a welcoming attitude and adapted to their personality, developing relationships to bring in long term customers.
- Recommended menu items based on customer preferences and dietary restrictions, enhancing overall dining experience.
- Followed detailed instructions to exceed customer standards and ensure satisfaction with orders.
- Collaborated with team and management to execute tasks efficiently in high-pressure, busy environments.
- Effective use of POS, handling cash, credit and debit card transactions with Square system.
- Engaged customers through social media, fostering relationships and encouraging word-of-mouth referrals.
Education
Bachelor Of Fashion (Enterprises) - Fashion Business
Royal Melbourne Institute of Technology
Melbourne, VIC10-2029
Skills
Retail Operations
- POS & cash handling
- Stock replenishment
- Inventory management
- Store presentation
- Microsoft Excel
- Team collaboration
- Customer service
Fashion Retail
- Quality Customer Service
- Personal styling
- Client relationship building
- Product knowledge
- Sales & upselling
- Visual merchandising
- Brand presentation
Languages
Italian
Professional
Fashion Interests
- Luxury and contemporary fashion
- Visual merchandising
- Styling and trend forecasting
- Fashion branding
- Consumer behaviour
- Retail innovation
Timeline
Hospitality Worker
Ace Acai
02.2026 - Current
Service Team Member
Coles Group
07.2024 - Current
Assistant
Direct kitchens
01.2023 - 03.2024
Waiter
Leroys Newport
07.2022 - 11.2022
Bachelor Of Fashion (Enterprises) - Fashion Business
Royal Melbourne Institute of Technology