Daniela Toledo
Victoria Park,WA
Summary
Hospitality professional with experience in bar service and customer care in dynamic environments. Skilled in cash and POS system operations, with multilingual abilities in English, Italian, and Spanish. Recognized for enhancing customer satisfaction and maintaining high standards of hygiene and service. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress and Bar Manager
Primal Bar & Grill
Darwin NT
03.2024 - Current
- Managed payments and operated POS systems, ensuring accurate and secure transactions
- Improved service efficiency by ensuring accurate and timely food and drink delivery
- Maintained a hygienic work environment, exceeding regular cleanliness standards.
Barista
Lips Cafe, Oasis Shopping Centre
Darwin NT
03.2024 - Current
- Provided excellent customer service by preparing coffees, sandwiches, and rolls to specific preferences
- Implemented customer satisfaction initiatives, resulting in increased repeat visits
- Ensured cleanliness and sanitization of work areas, promoting a safe environment for customers and staff.
Bartender
MayBerry Bar
Darwin NT
02.2024 - Current
- Developed skills in preparing a wide range of beverages, including cocktails and mocktails
- Handled high-pressure situations during peak events and hours, maintaining high customer service levels.
Customer Service
Pilbara Bakery
Karratha WA
10.2023 - 02.2024
- Prepared a variety of beverages and foods, maintaining high standards of quality and customer satisfaction
- Contributed to operational efficiency by effectively managing payment transactions.
Education
High School Diploma -
RSA (Galaxy Training Australia) -
Skills
- Quick learner, adept at adapting to dynamic environments
- Excellent customer relationship building skills
- Able to work efficiently under pressure
- Multilingual: English, Italian, Spanish
- Guest Relations Management
- Customer Service
- Point of Sale (POS) system operations
- Wine Pairings
- Relationship Management
- Sales expertise
- Item promotion
Certification
- Advanced Coffee Preparation Certification, Barista Institute of Darwin, 2022
- Conflict Management and Customer Service Course, 2021
References
Available upon request.
Timeline
Waitress and Bar Manager
Primal Bar & Grill
03.2024 - Current
Barista
Lips Cafe, Oasis Shopping Centre
03.2024 - Current
Bartender
MayBerry Bar
02.2024 - Current
Customer Service
Pilbara Bakery
10.2023 - 02.2024
High School Diploma -
RSA (Galaxy Training Australia) -
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