Eknath Daster
Melbourne,VIC
Summary
Proven Childcare Educator at Nido Early School, adept in fostering children's cognitive and social development through age-appropriate activities and games. Excelled in enhancing IT service desk performance at Bupa Health Insurance by implementing best practices. Skilled in patience, empathy, and classroom management, significantly improving team collaboration and child safety protocols.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Childcare Educator
Nido Early School
04.2024 - Current
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Applied play-based strategies to provide diverse approaches to learning.
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Promoted sensory development by providing access to different textures.
Customer Service Representative Team Lead
Tech Mahindra
07.2023 - 03.2024
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
IT Service Desk Analyst
Bupa Health Insurance
06.2022 - 07.2023
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
- Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
- Delivered comprehensive training sessions for new IT service desk analysts, ensuring rapid onboarding and adherence to company standards.
Education
Graduate Diploma - Child Care
Holmes Secondary College
Melbourne, VICBachelor Of Information Technology - Information Technology
Southern Cross University
Melbourne, VIC06.2022
Skills
- Patience and Empathy
- Age-Appropriate Activities
- Early Childhood Education
- Hygiene practices
- Cleaning and sanitation
- Classroom Management
- Documentation abilities
- Behavior Management
- Child development expertise
- Activity Planning
- Health and safety
- Loves children
- Child Development
- Child Safety
Certification
Protection child care certifiacte.
HTML
SQL
Sales force
Languages
Telugu
Native or Bilingual
Hindi
Professional Working
English
Professional Working
Timeline
Childcare Educator
Nido Early School
04.2024 - Current
Customer Service Representative Team Lead
Tech Mahindra
07.2023 - 03.2024
IT Service Desk Analyst
Bupa Health Insurance
06.2022 - 07.2023
Graduate Diploma - Child Care
Holmes Secondary College
Bachelor Of Information Technology - Information Technology
Southern Cross University
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