Summary
Overview
Work History
Education
Skills
Timeline

Jasmine Callaghan

Singleton,NSW

Summary

Competent young lady driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Retail driven with basic knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Reliable employee seeking a retail fasion position or customer service representative. Offering excellent communication and good judgment.

Overview

4
4

Years of skill building

Work History

Customer Service Assistant

Mcdonalds
Singleton, Nsw
05.2021 - 12.2021
  • Answered customer questions about product availability and shipment times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Submitted completed orders quickly to maximize delivery efficiency.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Communicated professionally with colleagues, freelancers and clients.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 23%.

Stable Hand

Rebecca Primrose
Campbelltown, NSW
05.2018 - 04.2021
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Prepped horses for travel.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Maintained saddles, bridles and riding gear and helped fit items to specific horses.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Boosted animal health for horses and cows by carrying out optimal feeding and watering schedule.
  • Worked with ranch hands to clean stables and riding areas.
  • Maintained safety procedures and practices.
  • Prepared horses for specific competitions or tasks.
  • Used disinfectant solutions, brushes and shovels to thoroughly clean stalls, pumps and equipment.
  • Cared for 4 animals by feeding, watering, vaccinating and riding.

Education

Year 9 -

Singleton High School , Singleton, NSW
01.2022 - Current

Skills

  • Responding to Difficult Customers
  • Order and Refund Processing
  • Suggestive Selling
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Upbeat and Positive Personality
  • Cash Register Operations
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Upselling Products and Services
  • Operating Telephones
  • Call Documentation
  • Data Communications
  • Employee Relationships
  • Excellent Attention to Detail
  • Online Chat
  • Till Counting
  • Membership Inquiries and Renewals
  • Establishing and Maintaining Customer Relationships
  • Livechat Messaging
  • Patient and Empathetic

Timeline

Singleton High School - Year 9,
01.2022 - Current
Customer Service Assistant - Mcdonalds
05.2021 - 12.2021
Stable Hand - Rebecca Primrose
05.2018 - 04.2021

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Jasmine Callaghan