Eldhose Lalu
Karratha,WA
Summary
Hospitality leader with a Master’s in International Hospitality Management and progressive experience overseeing hotel operations, food and beverage, and large-scale events. Proven track record in managing multi-department hotel functions, including front office, housekeeping, maintenance, and F&B services, while consistently improving guest satisfaction and operational efficiency. Adept at staff development, budgeting, scheduling, and resolving complex guest issues with professionalism. Recognized for strong leadership, strategic thinking, and the ability to deliver seamless service execution across high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hotel Duty Manager
Karratha International Hotel
Karratha , WA
10.2025 - Current
- Oversaw daily hotel operations across the front office, housekeeping, maintenance, and F&B, ensuring consistent service quality and guest satisfaction.
- Coordinated staff scheduling, delegated tasks, and led team performance during peak demand periods.
- Trained and onboarded new staff on hotel policies, procedures, and customer service standards.
- Resolved guest complaints promptly and professionally, improving guest experience and service recovery outcomes.
- Managed reservations, room availability, and booking records, ensuring accuracy during high-occupancy periods.
- Assisted with budgeting, inventory control, and financial reporting to identify cost-saving and efficiency opportunities.
- Coordinated weddings, conferences, and other large-scale events, partnering with multiple departments to ensure seamless execution.
Food and Beverage Duty Manager
Ingot Hotel Perth
Perth, WA
01.2024 - 09.2025
- Managed day-to-day food and beverage operations across multiple outlets (Eyre Restaurant, Stirling Café & Bar, Argyle Sports Bar, and function spaces), ensuring smooth service and an exceptional guest experience.
- Utilized Opera PMS to manage reservations, check-ins/outs, and guest requests while tracking preferences and resolving inquiries efficiently.
- Recruited, trained, and supervised staff—servers, bartenders, and kitchen teams—promoting high performance, professionalism, and service standards.
- Developed and managed staff rosters, aligning labor needs with business demand, peak periods, and special events to ensure optimal coverage.
- Monitored inventory, managed stock levels, and placed supply orders, minimizing waste and controlling F&B operational costs.
- Collaborated with chefs and management on menu planning, promotions, and specials in line with customer preferences and market trends.
- Coordinated and oversaw special events, banquets, and catering services; handled customer feedback and complaints, ensuring seamless execution and guest satisfaction.
Food and Beverage Supervisor
Aloft Hotels, Perth
Perth, WA
01.2023 - 12.2023
- Oversee the set-up and breakdown of event spaces, ensuring that all tables, chairs, decorations, and other necessary items are in place before the event begins and removed efficiently afterward. Also, coordinate with other departments, such as catering and sales, to ensure seamless execution of events.
- Maintaining high standards of quality and presentation during events. This includes overseeing food and beverage service to ensure accuracy, presentation, and adherence to company standards.
- Coordinating and planning events, including meetings, weddings, conferences, and other gatherings. This involves working closely with clients to understand their needs and preferences, creating event timelines, and ensuring all necessary arrangements are made.
Banquet Attendant
Joondalup Resort
Joondalup
01.2022 - 06.2023
- Duties typically include setting up banquet rooms, arranging tables and chairs, serving food and drinks, clearing tables, and providing excellent customer service to guests.
- Assist with event coordination and ensure that the venue meets health and safety standards throughout the event.
- Coordinate, setting up and pack down events like cocktail parties, weddings, conferences etc.
Banquet Team Leader
Joondalup Resort
Joondalup
06.2022 - 02.2023
- Address any issues or concerns that arise during events promptly and effectively, maintaining a high level of customer satisfaction.
- Coordinate with event planners and clients to understand event requirements, including setup, timing, and special requests, and ensure that all aspects of the banquet meet or exceed expectations.
- Gather feedback from clients and guests after events, identifying areas for improvement and implementing changes to enhance future banquet experiences.
- Assisting the banquet operations manager with the training and development of team members, supervising staff, ensuring all staffs are serving Alcohol legislation, and making certain their attire and performance are at peak capacity at all times.
- Maintaining a high level of professionalism to establish positive rapport with each customer.
Education
Masters of International Hospitality Management - Global Hospitality Operations Management, Managing people and organisations, Working across culture
Edith Cowan University
Perth01.2023
Bachelors of Business Administration - Business Accounting, principles of Management, Production Management, Human Resource management
CET College of Management Science & Technology
Airapuram, Ernakulam01.2018
Skills
- Operational management
- Guest relations and experiences
- Staff training and development
- Event coordination and planning
- Customer service excellence
- Budget oversight and management
- Effective communication skills
- Housekeeping supervision and management
- Reservation and property management systems
- Special event planning and coordination
- Food and beverage operations management
- Guest complaint resolution and handling
- Property maintenance oversight
- Security management strategies
- Conflict resolution techniques
Certification
• Approved Manager Certification
• RSA Certification
• Food Allergy Training Certification
• COVID-19 Hygiene Certification, First Aid Certification
• Food Handler Certification, Fire and Safety certification
• RSA Certification
• Food Allergy Training Certification
• COVID-19 Hygiene Certification, First Aid Certification
• Food Handler Certification, Fire and Safety certification
REFERENCE
- Saugat Basnet, Food and Beverage Manager, am1@ingothotel.com.au, 0468966044, Ingot Hotel Perth, Perth
- Gopu Nayar, Hotel Operations Manager, Gopun101@hotmail.com, 0422082319, Joondalup Resort, Joondalup
- Vineeth Narayan, Executive Assistant Manager, vineet.narayan@alofthotels.com, 0430 022 476, Aloft Hotels
- John Bose, Perdaman Chemicals and Fertilizers, john.bose@perdaman.com
Timeline
Hotel Duty Manager
Karratha International Hotel
10.2025 - Current
Food and Beverage Duty Manager
Ingot Hotel Perth
01.2024 - 09.2025
Food and Beverage Supervisor
Aloft Hotels, Perth
01.2023 - 12.2023
Banquet Team Leader
Joondalup Resort
06.2022 - 02.2023
Banquet Attendant
Joondalup Resort
01.2022 - 06.2023
Masters of International Hospitality Management - Global Hospitality Operations Management, Managing people and organisations, Working across culture
Edith Cowan University
Bachelors of Business Administration - Business Accounting, principles of Management, Production Management, Human Resource management
CET College of Management Science & Technology