Eleanor Brearley
Townsville
Summary
Adept at fostering team collaboration and enhancing system functionality, I leveraged my expertise in data backup management and exceptional customer service at Night Owl. Recognized for developing strategies that improved console performance by 30%, I excel in multitasking and maintaining meticulous attention to detail, ensuring peak operational efficiency.
Overview
6
6
years of professional experience
Work History
Console Operator
Night Owl
03.2021 - 02.2023
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
Team Member Night Fill /dairy
Coles Supermarket
02.2020 - 01.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Team Member /Night Shift Filler
Coles
04.2017 - 08.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Received and processed orders for daily [Type] production.
- Stocked shelves to match planogram images and instructions.
- Kept work areas neat, clean and free from debris.
Education
No Degree -
Greystanes High School
Sydney, NSWSkills
- Customer service
- Decision-making
- Data entry
- Team collaboration
- Time management
- Multitasking and organization
- Quality assurance controls
- Attention to detail
- Preventive Maintenance
- Incident logs
Timeline
Console Operator
Night Owl
03.2021 - 02.2023
Team Member Night Fill /dairy
Coles Supermarket
02.2020 - 01.2022
Team Member /Night Shift Filler
Coles
04.2017 - 08.2019
No Degree -
Greystanes High School
Similar Profiles
Colin KhuuColin Khuu
Manager at Night OwlManager at Night Owl
Collins KipkemboiCollins Kipkemboi
Ticketing Part Time at Night owlTicketing Part Time at Night owl
SAGAR ALIASSAGAR ALIAS
CUSTOMER SERVICE TEAM MEMBER at NIGHT OWLCUSTOMER SERVICE TEAM MEMBER at NIGHT OWL