Eleanor Rose Fellick
Darlinghurst,NSW
Summary
A creative and strategically focused individual with a strong foundation in events and team leadership. Proven success in optimizing spaces and enhancing customer satisfaction. Demonstrate expertise in problem-solving and strategic planning to drive team performance. Proactive in enhancing business success by developing inventive and effective event strategies. Demonstrating the ability to showcase innovation and creativity, Resourceful with culture and staff, engaging across disciplines in high-pressure environments while demonstrating advanced interpersonal effectiveness, skill, and patience. Committed and passionate about surpassing customers' expectations, Responsible, accountable, and cool under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Redcape Hotel Group
06.2024 - Current
- Ensured operational excellence by performing managerial tasks such as opening and closing the two joining venues, monitoring stock, and evaluating employee performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Gained experience in running two venues, at times singly ensuring staff, customer and security's health and safety.
- KPI within the managerial team being on Functions and Events
- Responsible for event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Developed integrated event strategies and conducted on-site events management and follow-up after events.
Casual Food and Beverage Attendant
Redcape Hotel Group
01.2024 - 06.2024
- Maintained clean and organized bar to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Customer Care call centre agent
Impact Call Centre
08.2022 - 10.2023
- Act as a band ambassador for clients by dealing with incoming and follow up contact with customers who have an enquiry or service request.
- Communicate effectively both verbally and in writing using listening and questioning techniques to ensure understanding and to problem solve.
Sales Assistant
John Lewis and Partners
08.2016 - 08.2018
- Experienced for the first time how to handle customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Education
Master of Science - International Event Management
University of Brighton
01.2022
Bachelor of Science - Psychology with Criminology
University of Sussex
01.2021
A Levels -
Peter Symonds College
01.2017
Skills
- IT programmes
- Experienced in using MS Word, Excel, PowerPoint, and Qualtrics
- Statistical analysis
- Knowledge on how to conduct, run and interpret data on SPFF
- Cash handling and management, including banking
- Health and safety compliance
- Team leadership
Personal statement
I am a very hardworking and enthusiastic person with a friendly personality. One of my main interests is learning about people and what makes them do the things they do, which is why I chose to study Psychology at the University of Sussex. I have chosen to currently study International Event management because I want to push myself out of my comfort zone and try something new. I am a very organised person and thrive on having responsibility and being trusted to work independently. I also have a keen interest in events. Working in Chalk since nightclubs have reopened, I feel as though I have gained further skills working in a fast-paced environment, but I am looking for more social hours that aren’t into the early morning (5am).
Interests
Fitness, I regularly attend the gym in order to stay fit and maintain a good balance throughout my university experience. I participant in classes such as Yoga and Pilates., Leisure, I enjoy reading crime fiction books as well as regularly expanding my knowledge by investigating true-criminal cases online. In doing so, I enhance my understanding on the legal procedures and legislations employed by different administrations., I am eager to remain up to date with politics; therefore, follow news accounts on social media and frequently read up on current matters of concern and changes in governmental regulations.
Certification
Responsible Conduct of Gambling training.
Responsible Service of Alcohol (RSA).
First Aid Training.
Timeline
Assistant Manager
Redcape Hotel Group
06.2024 - Current
Casual Food and Beverage Attendant
Redcape Hotel Group
01.2024 - 06.2024
Customer Care call centre agent
Impact Call Centre
08.2022 - 10.2023
Sales Assistant
John Lewis and Partners
08.2016 - 08.2018
Responsible Conduct of Gambling training.
Responsible Service of Alcohol (RSA).
First Aid Training.
Master of Science - International Event Management
University of Brighton
Bachelor of Science - Psychology with Criminology
University of Sussex
A Levels -
Peter Symonds College
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