Elena Ramsay
Wollongong ,NSW
Summary
Reliable and upbeat with great success at promoting customer loyalty, satisfaction and purchases, utilising consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable with an excellent work ethic and the ability to work in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Sanity Music Stores Pty Ltd
Wollongong , NSW
03.2021 - Current
- Regularly achieved Key Performance Indicators including upselling, add-ons, maintaining high average dollar and units per transaction, preorders and loyalty sign-ups.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Received and processed replenishment and campaign stock for the store.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered questions with up-to-date knowledge of sales, store promotions, store policies and customer concerns.
- Kept the store clean, tidy and professional in appearance and promote customer engagement.
- Tracked down hard-to-find merchandise at diverse locations.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash and counting change.
Retail Assistant
Hunters
Wagga Wagga, NSW
02.2016 - 11.2019
- Greeted customers with a friendly attitude, as well as being helpful in attending to the customers’ needs.
- Effectively operated a POS system to process sales.
- Operated cash registers and EFTPOS transactions.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
Bachelor of Arts/ Bachelor of International Studies - History, Archaeology, And International Relations
University of Wollongong
Wollongong, NSWHigher School Certificate -
Kooringal High School
Kooringal, NSW09.2018
Skills
- Sales and Promotions
- Exceeding Customer Expectations
- Payment Processing
- Merchandise Receiving and Handling
- Returns and Exchanges
- Available Nights, Weekends and Holidays
- Product Knowledge
- Store Policies and Procedures
References
Amy Kernich - Sanity Area Manager
Contact: 0428 207 867
Rhiannon Chapman-Mills - Former Sanity Store Manager / Current Manager of Sanity Store Support
Contact: 0402 138 208
Timeline
Retail Assistant
Sanity Music Stores Pty Ltd
03.2021 - Current
Retail Assistant
Hunters
02.2016 - 11.2019
Bachelor of Arts/ Bachelor of International Studies - History, Archaeology, And International Relations
University of Wollongong
Higher School Certificate -
Kooringal High School