Elena Sobottka
North Perth,WA
Summary
Talented multitasker and experienced customer consultant with over 8 years of experience in customer service, good prioritisation, planning and conflict resolution skills with passion for customer support.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
12
12
years of professional experience
Work History
Kitchen Hand
Good Company
09.2024 - Current
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Nanny
Bespoke Nannies CO
08.2024 - Current
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Administrative Assistant
Civeo
04.2024 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant
Sodexo Food Service
10.2023 - 04.2024
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Utility Worker
Sodexo Services
02.2022 - 10.2023
- Housekeeping
- Kitchen hand
- Shop Assistant/Barista
Restaurant Waitress
Island Brew House Restaurant
12.2021 - 01.2022
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste
- Explained menu items and suggested appropriate options for food allergy concerns
- Managed to satisfy every customer through explicit knowledge about menu
Cattle Farm Worker
Wernadinga Station, AR&JT
06.2021 - 11.2021
- Cattle station with more than 25000 cattle
- Managed feed and inventory of facility
- Rotated cattle between grazing areas to provide enough access to food
- Home Schooling for three children (age 8, 12 and 14)
- Prepared three different meals a day for 11 people
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Cattle Farm Worker
CSM Rural Contracting, Miranda Downs Station
05.2020 - 06.2021
- Cattle station with 55,000 head of cattle
- Rotated cattle on horses between grazing areas to provide enough access to food
- Managed feed and inventory of facilities
Customer Service Representative
Victorias Basement
11.2020 - 04.2021
- Sold and exchanged items
- Answered phone calls, unpacked and sorted deliveries.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Assistant Racehorse Trainer
Lucas Bloodstock Thoroughbred Services
09.2020 - 10.2020
- Prepared horses for specific competitions or tasks
- Assisted vet and treated minor injuries
- Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary
Hostel Receptionist
Brisbane Backpacker Hostel
08.2020 - 09.2020
- Answered central telephone system and directed calls accordingly
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Collaborated with team members to handle guest requirements from check-in through check-out
Farm Hand
Organic Banana Farm
06.2020 - 08.2020
- Transported and loaded harvested items into delivery trucks
- Designated organic Bananas with red wax to meet standards
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Cattle Farm Worker
James Conroy’s cattle station
04.2020 - 06.2020
- Rotated animals on horse’s, between grazing areas to provide enough access to food
- Inspected machinery, building, pens, yards and fences for optimal efficiency and integrity
- Dipped or bathed animals with appropriate applications to control parasites
Assistant Racehorse Trainer
Erinvale Thoroughbreds racing stable
03.2020 - 04.2020
- Prepared horses for specific competitions or tasks
- Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary
- Created Connection with Yearlings and trained them through walking calmly next to them
Restaurant Waitress
Zikrayat Lebanese Cuisine
11.2019 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests
- Explained menu items and suggested appropriate options for food allergy concerns.
- Completed credit payments via card processing systems.
Customer Service Representative
OTTO Online Shop
08.2018 - 09.2019
- Improved existing abilities for teamwork, building strong professional relationships and data entry
- Answered product and service questions, suggesting other offerings to attract potential customers
- Educated customers about billing, payment processing and support policies and procedures
Retail Sales Representative
Fair Ever
04.2016 - 04.2019
- Increased sales by offering advice on purchases and promoting additional products
- Recommended merchandise to customers based on needs and preferences
- Helped customers complete purchases, locate items and join reward programs.
Babysitter
Private Client
07.2017 - 03.2019
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Nightclub Bartender
Nightclub
09.2014 - 07.2016
- Tracked bar stock levels and promptly replenished low materials to prevent shortages
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Cashier
SUBWAY®Restaurants
09.2012 - 11.2012
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Reviewed new promotions and monitored price changes
- Collected and authorized payments of guests
Education
Diploma - Civil Construction Design
Keystone College
Perth, WABachelor of Arts - social work
University Duisburg-Essen
Essen, Germany05.2019
High School Diploma -
Hibernia-school
Herne, Germany07.2013
Skills
- Calm and Professional Under Pressure
- Patience and Empathy
- Reliability
- Following Directions
Languages
German
Native or Bilingual
English
Full Professional
References
Pablo Fabri
+61 498 165 655
Timeline
Kitchen Hand
Good Company
09.2024 - Current
Nanny
Bespoke Nannies CO
08.2024 - Current
Administrative Assistant
Civeo
04.2024 - 08.2024
Administrative Assistant
Sodexo Food Service
10.2023 - 04.2024
Utility Worker
Sodexo Services
02.2022 - 10.2023
Restaurant Waitress
Island Brew House Restaurant
12.2021 - 01.2022
Cattle Farm Worker
Wernadinga Station, AR&JT
06.2021 - 11.2021
Customer Service Representative
Victorias Basement
11.2020 - 04.2021
Assistant Racehorse Trainer
Lucas Bloodstock Thoroughbred Services
09.2020 - 10.2020
Hostel Receptionist
Brisbane Backpacker Hostel
08.2020 - 09.2020
Farm Hand
Organic Banana Farm
06.2020 - 08.2020
Cattle Farm Worker
CSM Rural Contracting, Miranda Downs Station
05.2020 - 06.2021
Cattle Farm Worker
James Conroy’s cattle station
04.2020 - 06.2020
Assistant Racehorse Trainer
Erinvale Thoroughbreds racing stable
03.2020 - 04.2020
Restaurant Waitress
Zikrayat Lebanese Cuisine
11.2019 - 03.2020
Customer Service Representative
OTTO Online Shop
08.2018 - 09.2019
Babysitter
Private Client
07.2017 - 03.2019
Retail Sales Representative
Fair Ever
04.2016 - 04.2019
Nightclub Bartender
Nightclub
09.2014 - 07.2016
Cashier
SUBWAY®Restaurants
09.2012 - 11.2012
Bachelor of Arts - social work
University Duisburg-Essen
High School Diploma -
Hibernia-school
Diploma - Civil Construction Design
Keystone College
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