Varun Vipin
Wollongong,NSW
Summary
Driven and career motivated person with strong emotional quotient and excellent communication skills. A dedicated individual with extensive interest in various divisions of an organization. Experienced in sales and business communication. Proven leadership and effective team management skills. Adept at setting long-term goals and following with high quality customer service and long-term relationships.
Overview
4
4
years of professional experience
Work History
Kitchen Hand
Towradgi Beach Hotel
10.2022 - 12.2022
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Worked flexible hours; night, weekend, and holiday shifts.
Senior Customer Success Specialist
Byjus Think and Learn
10.2020 - 03.2022
- Maintained Customer satisfaction with forward thinking strategies and focused on addressing customer needs and resolving concerns
- Make Customer aware of the new app updates and cross selling and upselling of the course
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Answered customer calls promptly to avoid on call hold timings
- Cultivated customer loyalty, promoted repeat business and improved sales
- Proved successful working within tight deadlines and fast-paced atmosphere.
Assistant store manager
Buy pass supermarket
05.2019 - 07.2020
- Pleasantly greeted customers and provided prompt and courteous service
- Stayed current on available products, store promotions and customer service to better serve shopped and cross communicated the same to ground staff.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Cafe All Rounder
916 Cafe
11.2018 - 04.2019
- Carried out day-day-day duties accurately and efficiently.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse background.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
Education
Double Masters - Supply Chain Management And Business Analytics
University of Wollongong
Wollongong, NSW10.2024
Bachelor of Arts - Economics and Political Science
St Joseph's University
Bangalore03.2020
Skills
- Can work efficiently under pressure and maintain SLA & TAT
- Effective communication & business writing skills
- Strong Customer Service etiquette
- Skilled in MS office, Lead squared and Order hive
- Courteous, calm and professional under pressure
- Can connect and build trust and loyalty with customer
- Order and refund processing
- Training junior team members
- Data entry and maintenance
- Proven sales skill
Timeline
Kitchen Hand
Towradgi Beach Hotel
10.2022 - 12.2022
Senior Customer Success Specialist
Byjus Think and Learn
10.2020 - 03.2022
Assistant store manager
Buy pass supermarket
05.2019 - 07.2020
Cafe All Rounder
916 Cafe
11.2018 - 04.2019
Double Masters - Supply Chain Management And Business Analytics
University of Wollongong
Bachelor of Arts - Economics and Political Science
St Joseph's University
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