Ravindi Jayawardena
Customer Service Professional
6/20 Lighthouse Road, Lunawanna
Summary
Dynamic professional with a proven track record in enhancing customer experiences and sales outcomes. Skilled in cash handling and communication, adept at solving complex problems and driving market growth. Excels in fast-paced environments, demonstrating exceptional adaptability and innovative thinking.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Gaming Attendant
New York bar and grill - ALH Group
Adelaide, South Australia
01.2024 - 05.2025
- Accurate handling of cash.
- Maintained accurate records of daily transactions.
- Customer service.
- Ensured compliance with all local regulatory bodies about responsible gambling.
- Barista.
- Bartender.
Business Development Officer
CPM Sri Lanka
01.2022 - 01.2023
- Created and maintained effective relationships with clients, suppliers, stakeholders, and other external parties.
- Design marketing campaigns for various products.
Customer Care Executive
Scicom - Bank Of Ceylon Sri Lanka
01.2021 - 01.2022
- Handled escalated customer complaints efficiently, minimizing the risk of further dissatisfaction or negative publicity.
- Developed strong relationships with customers, providing personalized service and support.
- Answered customer inquiries promptly and professionally, demonstrating a commitment to excellent customer service.
Education
BA(Hons) - International Business And Finance
UNIVERSITY OF WEST OF SCOTLAND
01.2019 - 01.2023
Diploma - International Business and Finance
IMPERIAL COLLEGE OF BUSINESS STUDIES
GCE Ordinary Level Examination - undefined
VIDLAYA
Skills
- Patience and empathy
- Quick decision making
- Strong work ethic
- Cash handling proficiency
Customer service
- Teamwork
- Analytical skills
- Adaptability
Certification
Responsible service of Alcohol
Timeline
Food Safety
05-2025
Responsible Person
10-2024
Responsible Service of Gambling
03-2024
Gaming Attendant
New York bar and grill - ALH Group
01.2024 - 05.2025
Responsible service of Alcohol
12-2023
IElTS
03-2023
Business Development Officer
CPM Sri Lanka
01.2022 - 01.2023
Customer Care Executive
Scicom - Bank Of Ceylon Sri Lanka
01.2021 - 01.2022
BA(Hons) - International Business And Finance
UNIVERSITY OF WEST OF SCOTLAND
01.2019 - 01.2023
Diploma - International Business and Finance
IMPERIAL COLLEGE OF BUSINESS STUDIES
GCE Ordinary Level Examination - undefined
VIDLAYA
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