Dilmi Kasunika
Mulgrave,VIC
Summary
Dynamic professional with a proven track record in customer service and financial operations, I am seeking the opportunity
to apply myself to any suitable position in your highly recognized organization to enable me to capitalize on both my educational
and professional Knowledge whilst allowing me to progress in my career, I am a keen and enthusiastic learner who loves a
challenge and believe I have the necessary skills that would be an asset to any company.
I believe I am a suitable candidate for any position in view of my education, experience and long -term commitment within my
past years. I trust that on consideration of my Resume, you will give me an opportunity to join your esteemed establishment and
grow with your business.
Overview
7
7
years of professional experience
Work History
Gaming Attendant
Bleakhouse Hotel
12.2023 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Educated customers about responsible gambling practices, fostering positive experiences while mitigating potential risks.
- Responsible for providing high quality customer service to all customers.
Advise Associate
MPM Wealth Management
03.2023 - 09.2023
- Assist Financial planners in preparing for their client meetings, getting necessary financial information, and addressing client inquiries professionally and promptly.
- Stay up to date with financial regulations and assist in ensuring compliance with industry standards.
- Maintain and organize financial data, including statements, reports, and documents. Ensure data accuracy and
confidentiality. - Maintain strong client relationships by providing exceptional services and communication.
- Handle administrative duties, including scheduling appointments, managing meeting calendars, DocuSign, preparing client service agreement, review pack, annual statement and quarterlies reports.
Customer Care Assistant
Continental Insurance Lanka
03.2018 - 02.2020
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Handled escalated calls professionally and calmly while finding effective resolutions that satisfied both the company''s interests as well as the customers'' expectations.
- Manage the customer payments and underwrite policy documents.
- Daily duties included: Renewing insurance policies, processing policy schedule, issuing debit note, allocating receipts against customers, all with 100% accuracy.
- Monthly duties included: Cash handling, Debt collection reports, preparing accruals & prepayments accounts.
- Respond to customer enquiries and addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Graduate Diploma Of Management And Learning
Collins Academy
Flinders, VIC12-2023
Banking And Finance & Financial Risk Management
Victoria University
Melbourne, VIC09-2023
Skills
- Strong work ethic
- Quick decision making
- Cash handling proficiency
- Quick Learner
- Good Communication Skills
- Strong Problem-Solving Ability
- Customer service expertise
Timeline
Gaming Attendant
Bleakhouse Hotel
12.2023 - Current
Advise Associate
MPM Wealth Management
03.2023 - 09.2023
Customer Care Assistant
Continental Insurance Lanka
03.2018 - 02.2020
Graduate Diploma Of Management And Learning
Collins Academy
Banking And Finance & Financial Risk Management
Victoria University
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