Elianah Gilbert
Kurri Kurri,NSW
Summary
Dynamic professional with extensive experience in retail and hospitality, notably as a Team Leader at Kurri Kurri Pizzeria. Excelled in enhancing customer satisfaction and streamlining operations, leveraging strong problem-solving and cash-handling skills. Demonstrated leadership by significantly improving team productivity and maintaining high standards of service and safety.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Caring Disability Support Worker skilled at working with the individual under the private NDIS employer, by providing assistance with showering, dressing and exercising the participate, along with reading aloud and talking to help engage with mental stimulation.
Overview
5
5
years of professional experience
Work History
Retail Sales Assistant
Petbarn
Rutherford, NSW
05.2019 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelled items, and arranged according to size or colour.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Maintained a tidy and organised store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Balanced and organised cash register by handling cash and counting change.
- Assisted in training new employees, and contributing to the development of a knowledgeable workforce.
- Assisted customers with prompt and polite support in person and via telephone.
- Monitored expiration dates on perishable items, reducing waste and ensuring customer safety.
- Participated in seasonal sales events and promotions, maximising their impact on revenue generation.
- Offered informed suggestions for improving store operations based on personal experience and observation of best practices in the industry.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Team Leader
Kurri Kurri Pizzeria
Kurri Kurri
06.2023 - 04.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through a positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Implemented proper food handling techniques to maintain safe cooking practices.
- Provided exceptional customer service by addressing concerns or special requests promptly and professionally.
- Supported staff training initiatives by sharing knowledge of best practices in food handling and preparation techniques.
- Reduced waste through effective portion control measures and efficient use of ingredients during preparation.
- Maintained a clean and sanitary work environment, reducing the likelihood of food contamination.
- Managed proper storage of perishable items at appropriate temperatures for optimal freshness and safety standards compliance.
- Participated in regular equipment maintenance, ensuring consistent performance and longevity of kitchen tools.
- Ensured high-quality food presentation with careful attention to detail and plating techniques.
- Enhanced customer satisfaction by promptly and accurately fulfilling food orders.
- Adhered to strict health department guidelines while performing daily duties, maintaining an exemplary record of compliance.
- Improved operational efficiency by effectively managing food prep tasks and kitchen organisation.
- Demonstrated excellent time management skills, coordinating multiple tasks simultaneously for efficient meal preparation.
- Contributed to menu development by suggesting innovative dish ideas based on customer preferences and seasonal ingredients.
- Maintained clean, trash-free workspaces to maximise productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Trained new staff on food preparation and safety procedures.
- Maintained high personal grooming standards and uniform presentation.
- Monitored food temperature, discarding items not stored correctly.
- Stocked and rotated food items according to expiration dates.
- Operated food slicers, grinders and choppers in accordance with safety guidelines.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organisation.
Disability Support Worker
Private NDIS
Newcaslte
06.2023 - 02.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Entertained, conversed, and read aloud to keep patients mentally alert.
Education
Bachelor of Environmental Science And Management - Ecosystems And Biodiversity
University of Newcastle
Newcastle, NSW06.2025
Skills
- Punctuality
- Cash Handling
- Cash Register Operation
- Goal-Oriented
- POS Terminal Operation
- Stock management
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Teamwork
- Product Knowledge
Timeline
Team Leader
Kurri Kurri Pizzeria
06.2023 - 04.2024
Disability Support Worker
Private NDIS
06.2023 - 02.2024
Retail Sales Assistant
Petbarn
05.2019 - Current
Bachelor of Environmental Science And Management - Ecosystems And Biodiversity
University of Newcastle