Elisa Martinez Devora
Doreen,Australia
Summary
Passionate and empathetic Criminology graduate with a strong interest in social justice, victim advocacy, and community development. Demonstrated ability to support diverse and vulnerable populations through placement experience at PRAACE Community Centre, assisting individuals with legal aid, forms, and advocacy support. Bringing 9 years of experience in fast-paced customer service roles, developing exceptional communication, conflict resolution, and interpersonal skills. Bilingual in English and Spanish, with a strong drive to contribute meaningfully to individuals affected by crime, poverty, and systemic disadvantage.
Overview
3
3
years of professional experience
Work History
Fashion Retail Assistant
Johnny Bigg
Melbourne, Victoria
10.2023 - Current
- Supported customers with product inquiries, providing personalised service and resolving complaints with professionalism and care.
- Maintained store presentation and supported stock management and merchandising tasks.
- Demonstrated effective communication and conflict resolution in diverse customer interactions.
Forms and Advocacy Placement
PRAACE Community centre
Thomastown, Victoria
08.2023 - 10.2023
- Assisted low-income, migrant, and elderly clients in navigating legal and social systems, including applications for legal aid, passports, AVOs, divorce, and power of attorney matters.
- Flagged at-risk cases and supported caseworkers in identifying critical risk indicators.
- Helped draft and maintain case management files and follow-up records while respecting client confidentiality.
- Contributed to a compassionate and inclusive environment, delivering culturally sensitive advocacy and support.
Head Cook
Bobby Dre's
Melbourne, Victoria
12.2021 - 02.2023
- Led kitchen operations, ensuring timely service and food safety in high-pressure environments.
- Trained and mentored junior kitchen staff, fostering collaboration and resilience.
- Honed problem-solving and leadership skills directly applicable to community-facing roles.
Education
Bachelor of Criminology - Criminology
La Trobe University
Melbourne, VIC10-2023
Skills
- Conflict Resolution & De-escalation
- Client Advocacy & Cultural Sensitivity
- Legal Aid & Social Services Navigation
- Risk Identification & Reporting
- Strong Verbal & Written Communication
- Attention to Detail & Confidentiality
- Emotional Intelligence & Empathy
- Case Note Preparation & Record-Keeping
- Team Collaboration & Initiative
Languages
Spanish
Native/ Bilingual
Affiliations
- Knitting and crochet
- Ethical fashion
- Journaling
- Art
References
References available upon request.
Timeline
Fashion Retail Assistant
Johnny Bigg
10.2023 - Current
Forms and Advocacy Placement
PRAACE Community centre
08.2023 - 10.2023
Head Cook
Bobby Dre's
12.2021 - 02.2023
Bachelor of Criminology - Criminology
La Trobe University
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