Elizabeth Adams
Sorell,Tasmania
Summary
Dedicated Aviation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.
Overview
11
11
years of professional experience
Work History
Aviation Protection Officer
`MSS Security
07.2022 - Current
- Enhanced airport security by conducting thorough passenger and luggage screenings.
- Reduced risk of security breaches by maintaining strict access control measures for airport facilities.
- Participated in ongoing training opportunities, continuously enhancing knowledge and skills related to aviation protection operations.
- Provided excellent customer service, addressing passenger concerns and answering questions related to aviation protection procedures.
- Supported colleagues in maintaining high standards of professionalism, ensuring consistent delivery of aviation protection services.
- Kept up-to-date with industry regulations and best practices, ensuring accurate implementation of aviation protection procedures.
Customer Service Operator
Coles Supermarket
11.2013 - 07.2022
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Boosted sales with proactive upselling of products and services tailored to individual customer needs.
- Collaborated with team members to share best practices and improve overall service quality.
- Implemented feedback from management to continually refine customer service skills and techniques.
- Contributed to a positive work environment by supporting co-workers in achieving shared goals.
- Delivered exceptional service through effective communication, active listening, and empathy towards customers' situations.
Skills
- Threat Assessment
- Problem-Solving
- Time management abilities
- Multitasking Abilities
- Professionalism
- Effective Communication
- Task Prioritization
- Customer relations skills
- Teamwork and Collaboration
Reference
Cameron Blake
Senior Operations Officer, Hobart Airport
0447477956
cblake@hobart.airport.com.au
Timeline
Aviation Protection Officer
`MSS Security
07.2022 - Current
Customer Service Operator
Coles Supermarket
11.2013 - 07.2022
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