Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rajat Ummat

Melbourne,VIC

Summary

I am a dedicated and team oriented professional whose accomplishments reflect superior customer service skills, people skills and a demonstrated commitment to organizational growth. Over 15 years of experience in Customer Service with a range of organizations, with the last 9 years working in a family business managing multiple sites at one time. I am highly proactive in looking for ways to streamline procedures and processes whilst utilizing the management skills learned through my work experience, Diploma In Business Management and Advanced Diploma in Hospitality Management and certificate III in retail. I believe my extensive experience in management of the service stations and customer service role would help me in working with an organization by contributing meaningfully, by performing challenging tasks and delivering timely results. Know a Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.

Overview

17
17
years of professional experience

Work History

Aviation Protection Officer

MSS Security
03.2024 - Current
  • Enhanced airport security by conducting thorough passenger and luggage screenings.
  • Maintained professional demeanour while interacting with passengers, providing clear communication during security procedures.
  • Participated in ongoing training opportunities, continuously enhancing knowledge and skills related to aviation protection operations.
  • Reduced risk of security breaches by maintaining strict access control measures for airport facilities.

Burgerlove manager

Melbourne Vic
03.2022 - 01.2023
  • Responsibilities include stock control, inventory management, managing staff and rosters, following health and hygiene procedures, providing high level of customer service, cost control, dealing with customer complaints, creating deals and planning menus.

Management Liberty Reservoir/Craigieburn

Melbourne, VIC
09.2018 - 01.2021
  • Responsibilities include stock control and management, including taking inventory and accurately forecasting future stock orders, compiling staff rosters, cash handling and company banking, managing the efficient running and high standard of presentation within the store, dealing with customer complaints, increasing shop sales, and following business policies and procedures.

Liberty Preston

Melbourne, VIC
02.2016 - 01.2019
  • Responsibilities include stock control and management, including taking inventory and accurately forecasting future stock orders, compiling staff rosters, cash handling and company banking, managing the efficient running and high standard of presentation within the store, dealing with customer complaints, increasing shop sales, and following business policies and procedures.

Metro Petroleum Ballarat

03.2013 - 01.2016
  • Responsibilities include stock control and management, including taking inventory and accurately forecasting future stock orders, compiling staff rosters, cash handling and company banking, managing the efficient running and high standard of presentation within the store, dealing with customer complaints, increasing shop sales, following business policies and procedures, and building new business and a regular and loyal client base.

STORE MANAGER

PSW PTY LTD
03.2011 - 01.2013
  • Responsibilities include stock takes, inventory forecasting, day to day operations, staff rostering and budgets, customer service, presentation and running of store, cash handling, and visiting on-campus stores and managing stock.

Manager

Madonna's Pizza and Spaghetti Bar
04.2007 - 01.2011
  • Responsibilities include team building and staff training, customer service/guest relations, purchasing/inventory management, cost containment/control, quality assurance/control, policies and procedures, facility/safety management, and continuous performance improvement.

Education

Advance Diploma in Hospitality Management -

Amberley Institute Of Education

Diploma in Business Management -

Australian Institute Of Education

Certificate III & IV in Commercial Cookery -

Carrick Institute Of Education

Certificate II In Security Operations

Technical Advanced Training

Certificate II In Transport Security Operations

Technical Advanced Training

Skills

  • Proven ability to manage both at a business level and at an interpersonal level
  • Demonstrated ability in outstanding communication skills, both with clients and staff
  • Proven ability to excel in influencing high sales during store promotions
  • A strong ability to multi task and prioritize according to business needs
  • Demonstrated ability to remain acutely aware of business requirements
  • Collaborative people skills
  • Proven leadership and teamwork skills
  • A proactive approach to problem solving
  • Able to work well individually and within a team
  • Sound computer literacy
  • Management of staff
  • Threat Assessment
  • Crowd Control
  • Behavioural observations
  • Access Control
  • Baggage inspections
  • Customer relations skills
  • Incident Investigation

References

To be provided if required

Timeline

Aviation Protection Officer

MSS Security
03.2024 - Current

Burgerlove manager

Melbourne Vic
03.2022 - 01.2023

Management Liberty Reservoir/Craigieburn

Melbourne, VIC
09.2018 - 01.2021

Liberty Preston

Melbourne, VIC
02.2016 - 01.2019

Metro Petroleum Ballarat

03.2013 - 01.2016

STORE MANAGER

PSW PTY LTD
03.2011 - 01.2013

Manager

Madonna's Pizza and Spaghetti Bar
04.2007 - 01.2011

Advance Diploma in Hospitality Management -

Amberley Institute Of Education

Diploma in Business Management -

Australian Institute Of Education

Certificate III & IV in Commercial Cookery -

Carrick Institute Of Education

Certificate II In Security Operations

Technical Advanced Training

Certificate II In Transport Security Operations

Technical Advanced Training
Rajat Ummat