Elizabeth Broussard
Nambucca Heads,NSW
Summary
Dynamic support professional with extensive experience at Ability Options, excelling in daily living assistance and fostering independence. Proven problem-solver, enhancing client satisfaction through effective communication and proactive support. Skilled in streamlining workflows and maintaining detailed records, contributing to improved care quality and operational efficiency.
Overview
25
25
years of professional experience
Work History
Support Worker
Ability Options
03.2024 - Current
- Provided personalized support to enhance quality of care and daily living activities.
- Supported clients in achieving individual goals, promoting independence and social skills.
- Assisted clients with daily living needs to foster self-esteem and overall wellness.
- Transported clients to appointments and events per established schedules.
Senior Support Leader
Ability Options
09.2024 - 03.2025
- Established strong relationships with key clients, ensuring their ongoing satisfaction with our services.
- Enhanced customer satisfaction by promptly addressing and resolving support issues.
Practice Manager
Ability Options
07.2023 - 03.2024
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Streamlined communication between different departments, leading to more cohesive patient care.
- Communicated with patients, ensuring that medical information was kept private.
Participant Support Officer
Ability Options
05.2021 - 07.2023
- Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
- Streamlined workflows for enhanced efficiency by identifying and implementing process improvements.
- Actively participated in departmental initiatives aimed at continuous improvement within the support function environment.
- Maintained detailed records of customer interactions, ensuring accurate information is available for future reference.
Taxi Driver
Nambucca Taxis
04.2018 - 05.2021
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
Ambulance Dispatcher
Acadian Ambulance Service
11.1999 - 02.2016
- Kept detailed records of all dispatched calls, enabling accurate reporting and analysis of response times and patterns.
- Collaborated with other dispatchers to ensure seamless shift transitions and continuous coverage during peak periods.
- Resolved conflicts among available resources quickly under pressure, ensuring optimal allocation based on situational needs.
- Enhanced communication between ambulance crews and hospitals by providing accurate and timely information.
Education
High School Diploma -
Cecilia High School
Cecilia, Louisiana05-1993
Skills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Independent living support
- Disability awareness
Timeline
Senior Support Leader
Ability Options
09.2024 - 03.2025
Support Worker
Ability Options
03.2024 - Current
Practice Manager
Ability Options
07.2023 - 03.2024
Participant Support Officer
Ability Options
05.2021 - 07.2023
Taxi Driver
Nambucca Taxis
04.2018 - 05.2021
Ambulance Dispatcher
Acadian Ambulance Service
11.1999 - 02.2016
High School Diploma -
Cecilia High School