Elizabeth Clerke
Cessnock,NSW
Summary
I have worked in customer service/hospitality for over 4 years. I have a proven track record in enhancing customer satisfaction and team collaboration, notably at past jobs. Excelled in roles requiring problem-solving and excellent communication, achieving significant improvements in guest experience and operational efficiency. Skilled in relationship building and detail-oriented tasks, adept at adapting to dynamic environments and maintaining composure under pressure.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
Brokenwood Wines
NSW
06.2024 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
Glassons
Stylist
Charlestown
10.2023 - 02.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
Cims Cafe
Barista
Cessnock
06.2023 - 09.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
McDonald’s
Crew Trainer
Cessnock
05.2020 - 05.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
St Phillips Christian Collage
Skills
- Problem-Solving
- Flexible and Adaptable
- Active Listening
- Calm Under Pressure
- Excellent Communication
- Customer Relations
- Relationship Building
- Attention to Detail
- Upselling strategies
- Event preparation
- Event Planning
- Tourism Knowledge
- Organizational Skills
Timeline
Food and Beverage Attendant
Brokenwood Wines
06.2024 - Current
Glassons
Stylist
10.2023 - 02.2024
Cims Cafe
Barista
06.2023 - 09.2023
McDonald’s
Crew Trainer
05.2020 - 05.2023
St Phillips Christian Collage